Assistant Manager-Reservations

Job Number ‎22177853
Job Category Reservations
Location Assila a Luxury Collection Hotel Jeddah, Prince Mohammed Bin
Abdulaziz Street, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Assists with the soliciting and managing of reservations sales-related
opportunities. Manages and provides training and work assignments to
Reservations Sales staff. Actively up-sells each business opportunity to
maximize revenue opportunity. Achieves personal and team related revenue
goals. Responsible for driving customer loyalty by delivering service
excellence throughout each customer experience. Provides service to our
customers in order to grow share of the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience
* High school diploma or GED; ‎3 years experience in sales and marketing, guest services, front desk, or related professional area.
OR
* ‎2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; ‎1 year experience in the sales and marketing, guest services, front desk, or related professional area.

CORE WORK ACTIVITIES

Understanding Markets & Maximizing Revenue
* Identifies new reservations sales business to achieve personal and property revenue goals.
* Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
* Closes the best opportunities for the property based on market conditions and property needs.
* Monitors same day selling procedures to maximize room revenue and control property occupancy.
* Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Conducting Daily Reservations Sales Activities
* Responds to incoming reservations sales opportunities for the property that are outside parameters of the Event Booking Center.
* Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
* Uses sales resources and administrative/support staff effectively.
* Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
* Assists with monitoring accuracy of reservation sales orders within tracking systems.
* Tracks no-show reservations and processes charges.
* Manages wait list and prioritizes order of wait list contacts to be made.
* Prepares work and maintenance orders.

Providing Exceptional Customer Service
* Supports the company's service and relationship strategy, driving customer loyalty and satisfaction by delivering service excellence throughout each customer experience.
* Services our customers in order to grow share of the account.
* Executes and supports the company's customer service standards and property's brand standards.
* Provides excellent customer service consistent with the daily service basics of the brand.
* Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
* Sets a positive example for guest relations.
* Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
* Handles guest complaints and disputes following the instant pacification procedures.

Additional Responsibilities
* Utilizes intranet for resources and information.
* Creates contracts as required.

The Luxury Collection is a glittering ensemble of locally authentic hotels and
resorts from around the world. Our hotel teams curate the world's most
enriching and desirable destination experiences. Our mission is to guide our
guests, these seasoned travelers on transformative journeys that touch their
spirits, enrich their lives and create lasting memories. If you are someone
with an appreciation for evocative storytelling and a desire to provide
genuine, personalized, and anticipatory service, then we invite you to join us
on our journey and explore a career with The Luxury Collection.