Reservations Assistant Manager

At Four Seasons, we believe in recognizing a familiar face, welcoming a new
one and treating everyone we meet the way we would want to be treated
ourselves. Whether you work with us, stay with us, live with us or discover
with us, we believe our purpose is to create impressions that will stay with
you for a lifetime. It comes from our belief that life is richer when we truly
connect to the people and the world around us. Our company values are much
more than a program or a policy; they define who we are and inform the
decisions we make. The company's guiding principle is the Golden Rule, and as
such Four Seasons strives to have a long-lasting, positive influence on the
communities where we operate and on the people we employ and serve around the
world.
"The reason for our success is no secret. It comes down to one single
principle that transcends time and geography, religion, and culture. It's the
Golden Rule - the simple idea that if you treat people well, the way you would
like to be treated, they will do the same." - Isadore Sharp, Founder and
Chairman Four Seasons Hotels and Resorts.
Career Opportunity
The deeply instilled Four Seasons culture is personified by its employees,
people who share a single focus and are inspired to provide exceptional
service. Be part of a cohesive team with opportunities to build a successful
career with global potential
About Four Seasons Hotel Riyadh:
Call one of Saudi Arabia's most prestigious addresses home. Share a leisurely
brunch with important guests and host memorable meetings in our cosmopolitan
oasis. Inside the soaring Kingdom Centre tower, you'll be met with exceptional
views and contemporary cuisine along with Arabic hospitality, elevated with
Four Seasons highly personalized service
Reservations Assistant Manager
Four Seasons Hotel Riyadh at Kingdom Centre is looking for individuals who
are holding Saudi's nationality.

The Reservations Assistant Manager is responsible for the daily operations of
the Reservations office in an efficient and detailed manner. This involves
assisting in taking reservations calls, cleaning incoming reservations,
answering emails from the Reservations in-box, providing support to the Group
Coordinators, and assisting the Reservations Manager in reporting, yield
management, and coaching and motivating the team.
RESPONSIBILITIES:
Assume responsibility in collaboration with Reservations Manager of
Reservations Department policies, procedures and manage the daily operation
Review task processes and staff productivity in ensuring that work standards
are consistently met
Ensure all guest reservations and requests are handled in an accurate and
efficient manner and that all correspondence is promptly handled on the same
day received
Take charge of guest complaints/disputes on a daily basis ensuring guest
satisfaction
Monitor the daily bookings received from the Website / GDS / ADS for the last
‎24 hrs to ensure all aspects are actioned properly
Review/analyze call volume report and abandonment rate; Take action as
appropriate
Supervise checking of arrival and ensure that reservations are correct and
handled proficiently
Monitor group reservations activities and cut-off schedules
Review allotments based on cut-off schedules
Monitor inventory control and selling strategies as instructed
Oversee all arrivals during tight periods to minimize unexpected "wash" or
attrition
Ensure telephone etiquette and Four Seasons standards are met, that
Reservation lines are attended at all times during scheduled hours and that
sufficient staffing is present to meet the daily business demands
Conduct standards testing including call observation.
Assist Reservations team whenever necessary in performing all job functions to
the standards
Provide hands-on training for staff on a continuous basis ensuring their
knowledge of hotel services, features and amenities
Update the team regarding room availability to maximize sales opportunities
and minimize regrets build-up
Handle staff scheduling and administrative report requirements
Take charge of the department in the absence of the Reservations Manager and
handle special projects delegated by the Reservations Manager
Gain appropriate knowledge of utilization of Opera to ensure selling strategy
is understood
Handle and maintain accurate records on pick-up, cancellations, no-shows, and
sources of reservations.
Create and maintain individual rate codes for each negotiated account as
established by the Sales Department.
Review suite reservations in conjunction with Reservations Manager and Front
Office to ensure special handling of top corporate clients, VIPs, and return
guests.
Assist Group Coordinator to ensure correct handling of group bookings,
maintaining files, tracing cut off dates, following up on special
instructions, etc.
Effectively manage Sell out efficiency with Reservations Manager, Director of
Revenue and Front Office Manager
Display a high level of integrity and professionalism at all times in dealing
with guests and employees.
Keep the Reservations Manager informed of staff progress, operational changes,
challenges, complaints, as well as any sudden fluctuations in occupancy
levels.
Work efficiently in a high-pressure environment and handle stress effectively.
Ensure Elite Program is followed and our Top VIP ‎111 guests are flagged.
Review Reservations Made yesterday
Pre-arrival Check & Communication for ‎7 upcoming days

PREFERRED QUALIFICATIONS AND SKILLS:
‎3-‎4 Years Management experience in Reservations preferably in a luxury
environment
Strong computer skills including but not limited to Microsoft Office and Opera
PMS
Knowledge of up selling techniques and revenue management
Reading, writing and oral proficiency in Italian and English. A third language
would be a plus.
Concern for quality, leadership skills and result-oriented personality
The ideal candidate has great interpersonal skills and s/he is guest-oriented
We look forward to receiving your application!
Learn more about what it is like to work at Four Seasons, visit us:
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