Responsibilities:
*
Increase profit of AFS department (Promote Service package, No FOC Spare part,
Consumable selling, Consultant, Trip preparation)
* Provide Monthly report activities, Technical Reports, Equipment Audit Reports, Thread production report all machines of responsible countries to AFS Manager.
* Provide Monthly E-ticket quantity of activity with responsible county (MTBF-MTRR-MTN COST)
* Identify recurrent equipment problems and transfer data to person in charge AFS Level 4 or design Dept.
* Provide Preventive Maintenance Schedule and actual for all Bartec Equipment to responsible countries
Installation and commissioning of all Dextra equipment
*
Perform a full audit of equipment condition on arrival at site.
* Provide recommendations on the location, positioning of the equipment, working racks, services etc.
* Installation & commissioning of the equipment supplied from our workshops
* Providing operational training onsite, operation training certificate, all documents relate to commissioning & obtain copies of signed documents to AFS SharePoint (Follow AFS CPM04)
* Provide the list of recommendations on PM, spare parts & consumables stocks to customer
* Provide Monthly E-training to customer which responsible by country
* Perform E-commissioning where we have consultant or customer who already have
Troubleshooting/Preventive Maintenance/ Servicing Missions Audit customer
*
Trouble Shooting- once E-ticket created. Perform communicate with customer and
provide remote trouble shooting to customer. Once completed provide the list
of recommendation spare part
* Provide Technical Service report to customer on problem, cause, repair, and any recommendations on elimination of the problem
* Provide machine audit and operation audit (Customer audit form) to customer and purpose service package
* Preventive Maintenance Perform preventive maintenance L3 100% Of Dextra machines
* Preventive Maintenance Follow up (Corrective Maintenance). Follow up purchasing item and logistics issue to customer and ensure part fitting properly
* Corrective Maintenance: Maintain Machine that own by Dextra as Dextra Standard. Audit report combine with. Control & Identify reason Free of Charge spare part to rental machine.
* Servicing Mission and Audit customers
* Provide technical Analysis and Customer Audit where necessary trips
* All Above can be done by Sub-contract
General requirements
* Complete additional tasks as directed by management.
Key Competencies:
* Machine operation
* Preventive maintenance
* Technical problem solving
* Equipment performance comparison
Qualifications:
* Bachelor's degree in engineering or related field
* Experience in customer service role would be beneficial
* Very good command of spoken and written English and Arabic
* Proficiency in Microsoft Office
* Ability to work in multiple projects and to work with little supervision.
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