Supervisor-Communications

Job Number ‎22126444
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Jeddah, Al Hamra District, Southern Corniche,
Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Oversee the operation of telephone switchboard station. Run/review daily
reports (arrivals, departures, contingency lists, shift logs, work orders).
Process all room/call/phone/internet related guest requests. Receive, record,
and relay messages. Update and distribute property telephone directories to
staff. Supply guests with directions and information regarding property and
local areas of interest. Follow up to ensure requests have been met. Arrange
transportation for guests/visitors. Address needs of VIPs. Dispatch bell staff
or valet staff as needed. Notify Loss Prevention/Security of any guest reports
of theft.

Assist management in scheduling, evaluating, and motivating employees; serve
as a role model and first point of contact of the Guarantee of Fair
Treatment/Open Door Policy process. Follow all company policies and
procedures; report accidents, injuries, and unsafe work conditions to manager;
ensure uniform and personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company assets. Welcome
and acknowledge all guests according to company standards; anticipate and
address guests' service needs; assist individuals with disabilities; thank
guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Ensure adherence to quality expectations and standards; identify
and recommend new ways to increase organizational efficiency, productivity,
quality, safety, and/or cost-savings. Read and visually verify information in
a variety of formats. Enter and locate information using computers and/or POS
systems. Stand, sit, or walk for an extended period of time. Move, lift,
carry, push, pull, and place objects weighing less than or equal to ‎10 pounds
without assistance. Perform other reasonable job duties as requested by
Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.
At more than ‎100 award-winning properties worldwide, The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us, the experience stays with them. As the premier worldwide provider of
luxury experiences, we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.