Date Posted:
2022-06-01-07:00
Country:
Saudi Arabia
Location:
Otis Elevator Company Saudi Arabia Ltd, 11th Floor, Tower B, Zahran Business
Center, Prince Sultan Street, Salamah District, Jeddah, Saudi Arabia
Customer credit review process
* Support Credit manager reviewing credit application for current/existing customers based on KSA Credit Policy requirements.
Lead the central invoice Submission process:
* preparation of docs based on each customer requirements.
* Updating Invoice submission tracker.
* Follow-up with collection team on physically submitted documents.
* Root-cause analysis for non-submitted invoices
Lead K2 disputes process:
* Analysis of (New, active, resolved & Collected disputes)
* Communication with resolvers to obtain the required feedback
* Reporting of disputes non-resolved in 15 days, escalating to CFO & MD.
Lead the dunning letters / statement of accounts process:
* Responsible of sending dunning letters / statement of accounts manually when needed following the guidelines of dunning letters / statement of accounts process approved in KSA.
* Reporting all non-automatically sent dunning letters, and their status
Lead updating customers contact details database
* making sure all required data is available on the system for smooth receivables automation process.
Lead the suspension & cancellation process.
* Suspending & cancelling customers units based on KSA policy.s process.
* Updating suspension and cancellation list on monthly basis.
Lead the AR report (Daily) update.
* Adding new invoices _/_ Distributing invoices on each territory / collector insuring the correct portfolio balance between team members.
Lead the Service Reports KPI
* Analysing available service reports Vs actual visits conducted.
* Analysing actual visits conducted Vs contractual visits in SMS.
Lead the collection performance analysis
* Monthly collectors' performance analysis of collected invoices / aging buckets / reversal Vs targets.
Lead the 3rd party debt collection agency process
* Preparing monthly reporting including all cases shared with status update
Communicate required actions with each department
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified
applicants will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national origin,
disability or veteran status, age or any other federally protected class.
Date Posted: 2023-02-20-08:00 Country: Saudi Arabia Location: Otis Elevator Company Saudi Arabia Ltd, 11th Floor, Tower B, Zahran Business Center, Prince Sultan Street, Salamah District, Jeddah, Saudi Arabia support the Credit and collection team in the below tasks : * support in Centralized Invo…
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