Courier Dhahran

(2300A5M)
Saudi Arabia-Western Province-Jeddah | Full-time | Permanent | Flexible
Working Times

Accountabilities

Role Documentation*
Country SA*
Business Unit *Express
Role Title** Courier*
Department *Services
Reports to** *Services Supervisor

Role Purpose
Scope

Collection and Delivery

Pickup and delivery deliver shipments safely and within the standard time
frame. Prior with courier / collection all shipments must checked physically
to ensure required paperwork 's avail and shipments in condition to travel in
transit / deliver to customer

Reporting / Documentation

Prepare Debrief report at end of each working day. Complete all required
paperwork for all collected shipments.

Quality of Service

Maintain and adhere all company standards related to personal appearance,
vehicle cleanliness and paperwork prepared for customer shipments.
Professional behavior and attitude attending customers.

Security

Ensure security of shipments, collected cash and company vehicle. Ensure to
use padlock on vehicles at all times to secure customer shipments and company
asset.

Sales and Customer Service

Deliver on time monthly invoices. Act as a messenger between customer and
credit controllers in relaying customers queries in regards to billing and
sell insurance on outbound shipments

Sporh & SPR

Ensure target for SPORH / SPR maintained by individual courier, along with
other PUD KPI.

Budgeted turnover year

Size of Budget (year)

Nb of FTEs

Nb of Direct / Dotted Line reports

Nb of countries

Other relevant dimension

‎1.
Collect and deliver a variety of customer shipments within a given territory
and time frame. Provide customers assistance and accurate information on their
shipments and carry goods from them with appropriate and compete paperwork.

Competencies

• MAJOR CHALLENGES

Dealing with aggressive situations, traffics problems, collecting and securing
cash collections.

• DEGREE OF SUPERVISION

Courier Leader and Supervisors.

• PERSON S PECIFICATION

‎3.1* *Education

High Secondary Education.

‎3.2* *Experience

‎2 years service based experience with valid driving license.

‎3.3* *Technical Knowledge/Skills

Good command of English
Basic knowledge of vehicles and its associated operating techniques.
Computer literacy preferable.

Planning Organizing

Establishing a course of action for self to accomplish goals. Establishing
priorities on deliveries and pickups.

Communication

Ability to communicate in most affective manner with customer and colleagues
in the company. Convey clear and precise information to customers.

Teamwork

Work effectively with the team. Support and help others in performing their
jobs efficiently. Be a guide for new staff.

Etc …

RCS Grading
Career Group

Career Stream

Job Family

Grade

O2

Approval
Date: Name/Function

Accountabilities

Role Documentation*
Country SA*
Business Unit *Express
Role Title** Courier*
Department *Services
Reports to** *Services Supervisor

Role Purpose
Scope

Collection and Delivery

Pickup and delivery deliver shipments safely and within the standard time
frame. Prior with courier / collection all shipments must checked physically
to ensure required paperwork 's avail and shipments in condition to travel in
transit / deliver to customer

Reporting / Documentation

Prepare Debrief report at end of each working day. Complete all required
paperwork for all collected shipments.

Quality of Service

Maintain and adhere all company standards related to personal appearance,
vehicle cleanliness and paperwork prepared for customer shipments.
Professional behavior and attitude attending customers.

Security

Ensure security of shipments, collected cash and company vehicle. Ensure to
use padlock on vehicles at all times to secure customer shipments and company
asset.

Sales and Customer Service

Deliver on time monthly invoices. Act as a messenger between customer and
credit controllers in relaying customers queries in regards to billing and
sell insurance on outbound shipments

Sporh & SPR

Ensure target for SPORH / SPR maintained by individual courier, along with
other PUD KPI.

Budgeted turnover year

Size of Budget (year)

Nb of FTEs

Nb of Direct / Dotted Line reports

Nb of countries

Other relevant dimension

‎1.
Collect and deliver a variety of customer shipments within a given territory
and time frame. Provide customers assistance and accurate information on their
shipments and carry goods from them with appropriate and compete paperwork.

Competencies

• MAJOR CHALLENGES

Dealing with aggressive situations, traffics problems, collecting and securing
cash collections.

• DEGREE OF SUPERVISION

Courier Leader and Supervisors.

• PERSON S PECIFICATION

‎3.1* *Education

High Secondary Education.

‎3.2* *Experience

‎2 years service based experience with valid driving license.

‎3.3* *Technical Knowledge/Skills

Good command of English
Basic knowledge of vehicles and its associated operating techniques.
Computer literacy preferable.

Planning Organizing

Establishing a course of action for self to accomplish goals. Establishing
priorities on deliveries and pickups.

Communication

Ability to communicate in most affective manner with customer and colleagues
in the company. Convey clear and precise information to customers.

Teamwork

Work effectively with the team. Support and help others in performing their
jobs efficiently. Be a guide for new staff.

Etc …

RCS Grading
Career Group

Career Stream

Job Family

Grade

O2

Approval
Date: Name/Function

Posting Legal Entity SNAS Postal Est.