Role Purpose:
To ensure optimum operation, performance, security, integrity, and enhancement
with business teams to ensure achievement of data center capacity.
Key Accountabilities:
1- Design & Deployment:
* Prepare plans for installation of Linux/Unix according to requirements.
* Research new designs for an advanced Open Source.
* Maintain all business procedures associate with assets and capacity.
* Monitor all functional resources required for growth and ensure appropriate functioning.
* Coordinate with various departments and perform integration of critical systems into infrastructure.
* Monitor all /system admin /Data Center functional projects and track appropriate progress.
2-Reporting, Compliance, Security & Analysis:
* Assess the current systems architecture recommend solutions for improvement.
* Deliver required reports to close management and audit requirements.
* Assess performance of security risk assessments on DC technologies & facilities for information security processes.
3-Storage & Backup Administration:
* Manage problems to fix root causes to proactively prevent recurrence.
* Advise best practices to ensure that customer's storage/backup solutions are working in efficiently.
* Manage escalated customer issues and resolve them without further escalation.
* Troubleshoot storage, backup and restore failures on multiple platforms with varied configurations.
* Perform data restorations for servers, file systems, and databases.
* Install and configure backup applications on client servers.
* Improve current processes and exercise judgment in the decision-making process.
4-Systems Management
* Monitor end to end Bupa technology services, systems, networks, applications, and online services
* Incident identification, logging and service requests creation
* Monitor Service desk tickets as per agreed operational and service levels agreements
* Monitor and report technology services, systems, networks, applications and online services interruptions
* Perform patch run activities and ensure successful completion status
* Support with Disaster recovery and business continuity plans.
* Maintains up-to-date documentation and workflows to assist in services
* Create guidelines to produce forms, checklists, and templates required to perform Network Operations Centre activities.
* Ensure all Network Operations Center activities and solutions are in compliance with company approved policies, applicable industry standards and best practices.
Bachelor's Degree in IT field or Electrical Engineering
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