E-Health Application Manager (2021947)

This role main purpose is to Lead and develop the strategy for the whole Omni-
Health eco system, responsible of all the different technology IT integration
back end front end UX, user interface for the (Website - Mobile Application)
ensure the development between the Clinic and v-clinic and e-commerce
(Creating v-clinic platform and application) in addition to lead & ensure
effective implementation of all business and technical requirements for
NahdiCare Clinics online presence including websites, mobile apps, and other
virtual touchpoints to ensure seamless, convenient, and most up to trends
experience for Nahdi Patients to support the division in achieving the desired
goals and deliver the strategic agenda.
Accountabilities
Digital touchpoints integration and Seamless guest experience
* Build the Health Care eco system strategy.
* Manage execution of strategy across digital platforms for Nahdi-Care Clinics with the cooperation with Nahdi-Care Clinics and Marketing teams to maximize traffic acquisition, engagement, conversions, and Nahdi Patients satisfaction.
* Build the V-clinic end of end across all the touch points (HHC, Lab, redilology, insurance, virtual consultation, vaccination) while leading it with marketing to draw the journay and with IT for the back end integration.
* Ensure the system up time for the Healthcare ‎99.9 % while leading this responsibility with IT and third party
* Establish regular processes of analysis, design, development, and implementation of new solutions that bring incremental value to NahdiCare Clinics patients.
* Build, maintain and improve Nahdi CareClinics analytics capabilities do determine friction points and search for each experience excellence:
* Traffic sources and quality with setting KPIs for the team, internal stakeholders, and agencies
* Patient behavior and preference on browsing, searching, engagement and checkout journey
* Business results for each online channel/function.
* Patient feedbacks on all channels and online journey stage
* Lead the development, implementation, and improvement of user journeys between digital platforms for NahdiCare Clinics, by collaboration with Omnichannel UX, content and technical team, Clinics ops teams and external agencies on frequently bases.
* Lead a weekly call between all IT departments and Clinic to ensure the right execution of the healthcare eco system strategy road map.
* Lead and analyze current trends, look for best practices and benchmarks across the industry to identify areas of improvements for user experience in multiple digital touchpoints (ecommerce website, mobile applications, etc.)
* Collaborate with Nahdi-Care Clinics team GM to provide best in class medical and clinics operational content on weekly/monthly basis.
* Trigger and manage identified initiatives as a result from the analysis and benchmark to connect across all customer-facing digital platforms.
* Collect User Experience feedback internally and external to build and drive action plans on all (Healthcare systems) from other business units (Clinics, Marketing, Pharma BU), manage business analyses and acceptance for them.
* Ensure integration between any new/amended operational/organizational process changes in the clinics (omni Health process) flows against (Healthcare system) to exceed Patients' expectations through NPS tool.
* Lead and develop the ideas and solutions to integrate current Nahdi Pharmacy and NahdiCare Clinics channels to bring synergy effects and deliver tangible business results in collaboration with (Omni channel & IT team) frequently.
Project Management:
* Coordinate internal parties to collect relevant requirements for any online related initiatives in NahdiCare Clinics
* Negotiate and supervise cooperation with external agencies to ensure best solutions are delivered on time and on budget
* Oversee all testing activities to make sure new solutions are matching business requirements
* Continuously monitor efficiency of all stages of ongoing projects to ensure timely delivery
* Manage expectations and relations with all internal stakeholders.
Department Management:
* Contribute in the development and update of the sub department SOPs, SLAs, processes…etc. through the alignment with the concerned departments to ensure that internal control and proper documentation are in place.
* Develop and monitor the assigned team KPIs through the cascading of the department SMART objectives to employees' level and monitor the implementation to ensure the achievement of the set KPIs.
* Manage the assigned team performance through providing performance feedback, conversations, appraisal, coaching, knowledge transfer …etc to ensure the achievement of the set objectives and employees career development.
Work Environment
* Indoors : ‎100%
* Outdoors : ‎0%
* Working Days : ‎5 Working Days
* Days off : ‎2 Days Off
* Working Hours : ‎8:00 AM - ‎6:00 PM (‎1 hour break)
Job Requirement
Education
* Min BSc Degree
Experience
* ‎7-‎9 years of relevant business experience
* ‎3-‎5 years of e-commerce/digital experience, preferably in health sector
* Team management experience
* Pharmacy/medical background would be an asset
Computer Skills
* MS Office Suite
* Advanced MS Excel user
* Google Analytics
* Hot Jar
* PM tools
Language
* English
* Arabic