A Front Office Supervisor supervises the activities manages at the hotel front
Office, including check-in/check-out, Guest requests, concierge services and
promotion of in-house activities.
What will I be doing?
As a Front Office Supervisor, you will oversee the front office activities
between the Guest, the hotel, and the various hotel departments. A Front
Office Supervisor is responsible for supervising the activities that create
the first impressions of our Guests and, therefore, must perform the following
tasks to the highest standards:
* Supervise Front Office operations during your assigned shift to a consistently high standard
* Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
* Advise your shift team of any special events or VIP Guests in the hotel that day
* Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
* Maximize sales revenues through up-selling and marketing program
* Manage Guest requests, inquiries, and complaints promptly and completely
* Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
What are we looking for?
A Front OfficeSupervisor serving Hilton brands is always working on behalf of
our Guests and working with other Team Members. To successfully fill this
role, you should maintain the attitude, behaviours, skills, and values that
follow:
* Front Office experience in the hotel, leisure, and/or retail sector
* Strong commercial/business awareness and demonstration of sales capabilities
* Calm, organized work ethic with the ability to prioritize and meet deadlines
* Excellent supervisory, inter-personal, and communication skills
* A passion for delivering exceptional levels of Guest service
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
* A relevant supervisory/management certificate/diploma or degree
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century, Hilton has offered business and
leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision "to fill the earth with the
light and warmth of hospitality" unites us as a team to create remarkable
hospitality experiences around the world every day. And, our amazing Team
Members are at the heart of it all!
**Front Office Receptionist** First impressions are everything! As a Front Office Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. **What is in it for you:** * Employee benefit car…
A Front Office Agent Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a F…
Front Office Manager A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Manager, you will oversee the Front Off…
**Host** First impressions are everything! As a Resort Host, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. **What is in it for you:** * Employee benefit card offering discounted rates in Accor w…
A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Manager, you will oversee the Front Office Team wh…
A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Manager, you will oversee the Front Office Team which is the …
**Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your jou…
A Front Office Supervisor supervises Reception operations and sets departmental goals and targets so to ensure a continuously improving customer service experience to Guests. **What will I be doing?** A Front Office Supervisor, you will supervise Reception operations and set departmental …
**Date de publication** Jun 09, 2022 **Num ero de l'Emploi** 22096437 **Cat egorie d'Emploi** Rooms & Guest Services Operations **Lieu** Le M eridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt AFFICHER SUR LA CARTE **Enseigne** Le M eridien **Horaire** Full-Time **M…
**ت اريخ النشر** Jun 09, 2022 **ر قم الوظيفة** 22096425 **ا لتصنيفات** Rooms & Guest Services Operations **ا لموقع** Le Meridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt عرض على الخريطة **س لسلة الفنادق** Le Meridien **ا لجدول الزمني** Full-Time **إ مكانية الانتقا…