Front Office Host

Host
First impressions are everything! As a Resort Host, you will take care of the
guests from the moment they arrive through to their departure by ensuring they
have a memorable experience with us.

What is in it for you:
* Employee benefit card offering discounted rates in Accor worldwide
* Learning programs through our Academies and the opportunity to earn qualifications while you work
* Opportunity to develop your talent and grow within your property and across the world!
* Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet ‎21
What you will be doing:
* Register and room all guest arrivals according to established procedures
* Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
* Maintain cashier float and ensure accurate daily report of all money received
* Cash hotel guests' personal and travelers checks and assist with currency exchange
* Keep abreast of all modifications to accounting policies and procedures
* Attend to guests' request of using the service of safety box at all times
* Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
* Attend to guest's complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
* Is familiar with other Banyan properties so that guest indicating any next destination on the registration card can be "sold" an onward booking to another Banyan Tree property
* Ensure that the guests depart the hotel with a positive impression of hotel service
* Perform the audit balances and prepare all reports for audit in an orderly fashion
* When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
* Maintain comprehensive knowledge of standard reservation procedures
* Maintain exemplary department standards of behavior and appearance and attitude
* Ensure front desk work area is kept clean and in an orderly state at all times
* Is fully aware of the Credit policy
* Adhere to OH&S policies and procedures
* Perform related duties and special projects assigned
Your Experience and Skills Include:
* Strong written and verbal communication skill in English
* Able to develop rapport with and gain support from Colleagues and Management staff
* Ability to work cohesively with co-workers as part of a team
* Ability to focus attention on guest needs, remaining calm and courteous at all times
* Ability to promote positive relations with all guests and patrons
* Able to exercise good judgment with difficult guests
* Understanding and ability to work in a multi-cultural environment
Your team and working environment:
* Banyan Tree will operate and expand the Ashar luxury camp, embracing the region's Arabian heritage to blend in seamlessly with the Ashar Valley's striking natural scenery and stand in the heart of AlUla's planned "living museum" experience.
Situated near AlUla's signature mirrored Maraya Concert Venue, the camp
recently hosted guests of the annual Winter At
Tantora cultural festival, elevating visitors' experiences by connecting them
with AlUla'snature, art, and ancestry. __

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and
promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can
find a job and brand that matches your personality. We support you to grow and
learn every day, making sure that work brings purpose to your life, so that
during your journey with us, you can continue to explore Accor's limitless
possibilities.
By joining Accor, every chapter of your story is yours to write and together
we can imagine tomorrow's hospitality. Discover the life that awaits you at
Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS