Concierge

Concierge
From a warm arrival welcome to a fond farewell, as Concierge, you will take
care of our guests as soon as they make a reservation or step foot into our
Resort, ensuring a lasting impression for all our guests.

What is in it for you:
* Employee benefit card offering discounted rates in Accor worldwide
* Learning programs through our Academies and the opportunity to earn qualifications while you work
* Opportunity to develop your talent and grow within your property and across the world!
* Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet ‎21
What you will be doing:
* Greet all arriving guests and offer a detailed orientation of their Villa and its facilities.
* To deliver an exceptional, seamless guest service experience, creating memorable personalisation at every opportunity; building meaningful relationships with our guests throughout their stay securing their future loyalty. You will specialise as a concierge, whilst confidently taking on additional guest executive responsibilities as required to be an integral member of the team.
You will be accountable for:
* Passionately and expertly creating a ‎5 star luxury guest experience, characterised by flawless efficiency and authentic emotional connection
* Taking ownership of any guest request which comes your way seeing it through until completion
* Maximising internal communication networks, adapting to new working methods and supporting all key players to ensure a smooth guest journey
Your key responsibilities & contribution will be:
* Devising guest itineraries, making bookings and reservations while providing relevant recommendations to surprise and delight. Ensuring accuracy in the recording and communication of bookings.
* Promoting and nurturing positive relationships in the local area strengthening our position in the marketplace
* Having a thorough knowledge of the local area
* Confidently assisting with elements of the front desk operation including arrivals, check out and billing
* Assisting in providing in villa services - butler services, special/VIP room set ups, amenities, deliveries to rooms
* Driving revenue through upselling and cross selling.
* Communicating clearly with other teams to ensure efficient service for our guests
* Seeking opportunities to surprise and delight our guests
* Meeting all service standards in every guest interaction
* Ensuring that deliveries for guests and colleagues are correctly recorded and delivered
* Ensuring the rconcierge desk is covered at all times and providing a warm welcome for all guests
* Paying keen attention to guest preferences and update profiles accordingly
* Flexibility to work different shifts including night shifts
Your experience and skills include:
* Minimum ‎3 years' experience in a Concierge related role in a luxury hospitality environment
* Excellent communication skills, both spoken and written with the ability to build rapport quickly and communicate well with people of all levels
* Enthusiastic and positive personality with the ability to build trusting relationships
* Ability to multi task and problem solve in a fast paced environment
* Keen eye for detail
* Previous experience of guest complaint handling and going the extra mile to meet guest needs
* Flexibility to work different shifts including night shifts
* Knowledge of OPERA PMS
Your team and working environment:
* Banyan Tree will operate and expand the Ashar luxury camp, embracing the region's Arabian heritage to blend in seamlessly with the Ashar Valley's striking natural scenery and stand in the heart of AlUla's planned "living museum" experience.
Situated near AlUla's signature mirrored Maraya Concert Venue, the camp
recently hosted guests of the annual Winter At
Tantora cultural festival, elevating visitors' experiences by connecting them
with AlUla'snature, art, and ancestry. __

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and
promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can
find a job and brand that matches your personality. We support you to grow and
learn every day, making sure that work brings purpose to your life, so that
during your journey with us, you can continue to explore Accor's limitless
possibilities.
By joining Accor, every chapter of your story is yours to write and together
we can imagine tomorrow's hospitality. Discover the life that awaits you at
Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS