Reference No
COM-22-92
Job Title
Supervisor - Reservation and Ticketing.Madinah -Sales
Category
COMMERCIAL
Educational Qualifications
Fresh Bachelor degree in a related discipline
OR Two years college Diploma in a related discipline with 2 years of relevant
work experience preferably in reservation systems GDS of an Airline industry
OR Specialised certificate in the related field preferably IATA or similar
with Secondary school and having 6 years of relevant work experience.
Skills/Knowledge
* Proficient in English (Spoken & Written)
* Proficient in MS office
* Excellent knowledge of reservation system (GDS)
* Good Negotiation Skills
* Customer Service skills
* Passenger pricing knowledge
* Procedure implementation
Team player
Experience Required
as mentioned in the advertisment
Job Location
KSA - Madinah
Job Description
1. Optimum management of the resources within the department.
2. Responsible to all day to day activities
3. Overall Supervision of ticketing activities
4. Distribute all fare circulars and update all staff from time to time.
5. Safe guard all Cash valued documents
6. Set objectives for all ticketing staff. Set standards and ensure that they
are met or exceeded.
7. Set standards for the entire section to reflect Oman Air Image.
8. Provide Oman Air customers (passengers and travel Agents) all services to
the companies standards
9. Lead, train and develop the staff to achieve highest level of performance
10. Motivate staff and recommend reward according to performance and
productivity.
11. Create a cordial working atmosphere to increase the productivity of the
staff
12. Prepare duty roster and assign duties to the staff
13. To plan training requirements for the staff
14. Coordinate closely with CRC and Airport Manager/Supervisor.
15. Compile monthly statistics
16. Inform management about competitors practices
17. Update Management with all relevant statistics.
18. Adhere to all management decisions.
19. Reduce reservation cost to the minimum.
20. Strictly adhere to ticketing and reservation ethics.
21. Ensure that all staff follows reservation and ticketing ethics.
22. Adhere to Company ethics and standards at all times
23. Groom, Conduct, and present in accordance with the companies’ image.
24. Work in close co-operation with airport staff to minimise the impact of
disruption on customers
25. Any other job assigned by the management
26. Keeping the manuals up-to-date.
27. Revenue documents inventory control:
* On a daily basis, to close station and to generate sales summary.
* ASR of each staff is collected and forwarded to revenue on a daily basis.
* Ensure daily sales collection tallies with the end of the day consolidated sales summary
* To ensure sales proceeds are banked every day.
* Correct system errors by changing VCR status.
* Generate staff productivity report.
Closing Date
19-07-2022
Job Type: Full-time
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