HUMAN RESOURCES OFFICER [Temporary]

The Department of Operational Support (DOS) was established to provide end-to-
end operational support, advisory services and other solutions to operating
entities across the Secretariat, including departments, offices away from
headquarters, peace operations, and regional commissions.
Under the strategic guidance of the Department of Operational Support (DOS),
the Kuwait Joint Support Office provides efficient and client-oriented
services with the goal of moving transactional, non-location dependent
administrative functions from its client entities. These include transactional
elements of human resources, finance, travel and payroll.

This position is located in the Kuwait Joint Support Office (KJSO). Under the
direct supervision of the Chief of Human Resources Section, the Human
Resources Officer will serve as a Team Leader.
Responsibilities
Efficient Service delivery to Client Missions in line with the KJSO Service
Center Delivery model.
* Leads a team of HR Partners to provide support to client missions and offices in all areas of onboarding of locally-recruited and internationally staff, administration of entitlements and benefits, contract management, and other operational and transactional activities; monitors the work load assigned to the team for backlogs and takes appropriate action as necessary; coaches staff under his/her responsibility and identifies needs for continuous learning;
* Supports the improvement of the performance of the team to ensure efficient and effective HR service delivery to client missions;
* Participates in building strong and valuable relationships with managers in client missions to expedite the service delivery process;
* Supports the delivery of planned outputs of the team and ensures that agreed targets are met in line with the Human Resources Management Key Performance Indicators (HRM KPI) and customer service standards;
* Interacts frequently with mission management, programme managers on issues related to national staff and client support services;
* Manages, guides, develops and trains staff under his/her supervision;
* Supports the delivery of in-house HR training programmes to HR teams related to policy guidance, use of HR-IT systems such Umoja, FSS and Inspira;
* Participates in the planning and organizing of operations and activities related to the Human Resources Information Systems' functions in consultation with the stakeholders in Client Missions;
* Assists in coordinating the activities of the KJSO Human Resources Section in supporting client missions to ensure compliance with all applicable HR policies, rules and regulations;
In close coordination with the CHRO advises hiring managers on loaning of
posts between sections and movement of posts and staff between locations based
on the Standard Operational Practice (SOP) on Staffing table and Post
Management, ensuring the integrity of the staffing table as approved in the
budget without discrepancy in sections and locations
* Assists in collection, analysis and reporting of information on personnel ; ensures the accuracy and integrity of data;
Drafts guidelines, reports and correspondence on a wide range of issues for
the CHRO Support and ensures adherence to relevant UN rules and regulations
and policies.
Drafts responses to correspondence required from the Office of the Chief KJSO
on administrative/policy documents.

• Supports implementation of change management for KJSO HR Operations to achieve improved results;

Human Resources Management
* Advises the HR Partners under his/her responsibility regarding personnel administration, staff benefits and entitlements, the level of remuneration for consultants and individual contractors; monitors all transactions performed by the HR Partners under his/her responsibility to ensure accuracy and quality;
* Provides inputs to the CHRO in respect of cases with Management Evaluation Unit (MEU) and United Nations Dispute Tribunal (UNDT) cases and budget proposals as required;
* Monitors operational activities of HR Parnersunder supervision, ensures the accuracy and efficiency of all transactional and operational processes as per established SOPs and benchmarks;
* Monitors payments of staff benefits, entitlements and supporting documentation; ensures their compliance with established rules and regulations. When required, initiates appropriate corrective action, tracks overpayments and prompts recovery actions; recommends action to be taken in case of non-compliance; Acts as Certifying Officer for HR related benefits and entitlements;
* Participates in the recruitment and selection of KJSO national and international staff, prepares vacancy announcements for locally recruited staff in the all categories of personnel in coordination with hiring managers, reviews applications and provides a list of eligible applicants to hiring managers, advises managers on the selection process in line with the UN staff rules and regulations, reviews selection recommendations, prepares job offers. Supervises and monitors the work of the Human Resources Parners in carrying out all human resources administrative transactions including preparation of personnel actions, update of human resources databases, and processing of contracts.

Administration of entitlements
* Provides advice on interpretation and application of policies, regulations and rules. Reviews and provides advice on exceptions to policies, regulation and rules.
* Administers and provides advice on salary and related benefits and social security entitlements.
* Determines and recommends benefits and entitlements for staff on the basis of contractual status.

Administration of Justice:
Researches and compiles KJSO responses to formal and informal requests coming
from different entities under the Administration of Justice (AoJ) system.
Contributes to efforts and measures aimed at addressing and mitigating staff
grievances with the purpose of resolving them at the lowest practical level.
Contributes to the development of preventive activities such as training and
sharing best practices and recent jurisprudence related to human resources
management.

Performance management support
* Provides performance management advice to staff and management.

Other duties
* Reviews and approves Education Grant Claims and Advances in UMOJA and FSS for KJSO Client Missions' staff.
* Advises and counsels staff in respect of rights, responsibilities, code of conduct and issues and challenges associated with work and entitlements.
* Reviews and certifies Service Entry Sheets (SES) for local consultants and individual contractors.
* Reviews contracts and letters of appointment prior to signature by the CHRO.
* Shares knowledge on all entitlements and benefits applicable to local and international staff
Continuously assesses the skill, expertise and knowledge of human resources
staff in relevant training programmes and designing individual on on-the-job
and group training programmes on specific subject matters in the area of human
resources management, including in the use of HR IT systems.
* Performs other duties as required by the CHRO.
Competencies
Professionalism: Knowledge of Human Resources Policies and Procedures,
administrative, budgetary, financial procedures. Demonstrated in-depth
technical knowledge of all aspects of administration with proven analytical
skills. Ability to apply various United Nations administrative rules and
regulations in work situations. Conceptual analytical and evaluative skills to
conduct independent research and analysis. Ability to identify issues,
formulate opinions, make conclusions and recommendations. Shows pride in work
and in achievements. Demonstrates professional competence and mastery of
subject matter. Is conscientious and efficient in meeting commitments,
observing deadlines and achieving results. Is motivated by professional rather
than personal concerns. Shows persistence when faced with difficult problems
or challenges; remains calm in stressful situations. Commitment to
implementing the goal of gender equality by ensuring the equal participation
and full involvement of women and men in all aspects of work.

Teamwork: Works collaboratively with colleagues to achieve organizational
goals. Solicits input by genuinely valuing others' ideas and expertise; is
willing to learn from others. Places team agenda before personal agenda.
Supports and acts in accordance with final group decision, even when such
decisions may not entirely reflect own position. Shares credit for team
accomplishments and accepts joint responsibility for team shortcomings.

Client orientation: Considers all those to whom services are provided to be
"clients" and seeks to see things from clients' point of view. Establishes and
maintains productive partnerships with clients by gaining their trust and
respect. Identifies clients' needs and matches them to appropriate solutions.
Monitors ongoing developments inside and outside the clients' environment to
keep informed and anticipate problems. Keeps clients informed of progress or
setbacks in projects. Meets timeline for delivery of products or services to
client.

Managing performance: Delegates the appropriate responsibility, accountability
and decision-making authority. Makes sure that roles, responsibilities and
reporting lines are clear to each staff member. Accurately judges the amount
of time and resources needed to accomplish a task and matches task to skills.
Monitors progress against milestones and deadlines. Regularly discusses
performance and provides feedback and coaching to staff. Encourages risk-
taking and supports creativity and initiative. Actively supports the
development and career aspirations of staff. Appraises performance fairly.
Education
High school diploma or equivalent is required. Technical or vocational
certificate in human resources, business administration or personnel
administration is required.
Job - Specific Qualification
Completion of a specialized Umoja HR Partners training course and
certification for designation as UMOJA HR Partner, or similar training and
certification is desirable.
Work Experience
A minimum of ten (‎10) years of progressively responsible experience in human
resources management, administrative services or a related area is required.
The minimum years of relevant experience is reduced to five (‎5) years for
candidates who possess a first level university degree.

Minimum of three (‎3) years' experience as Umoja HR Local Process Expert (LPE)
and combined with ‎5 years hands-on experience as HR Partner is required.

Minimum of three (‎3) years' experience in staff recruitment / onboarding
process in Inspira and administration of staff entitlements is required.

Minimum of three (‎3) years of experience in processing and approving Education
Grant claims and advances in ERP system is desirable.

Working experience in a service center is desirable.

Working experiences as a certifying officer is desirable.

Working experience in the United Nations or an International Organization in a
conflict, post-conflict or complex setting environment is desirable.

Working experience in an operational service desk for technical solutions is
desirable.
Languages
English and French are the working languages of the United Nations
Secretariat. For the post advertised, fluency in oral and written English is
required; and knowledge of Arabic is desirable.
Assessment
Evaluation of qualified candidates may include an assessment exercise which
may be followed by informal interview.
Special Notice
This post is funded for an initial period of six months and may be subject to
extension.

The United Nations Secretariat is committed to achieving ‎50/‎50 gender balance
in its staff. Female candidates are strongly encouraged to apply for this
position.

Staff Members are subject to the authority of the Secretary-General and to
assignment by him or her. In this context, all staff are expected to move
periodically to new functions in their careers in accordance with established
rules and procedures.
United Nations Considerations
According to article ‎101, paragraph ‎3, of the Charter of the United Nations,
the paramount consideration in the employment of the staff is the necessity of
securing the highest standards of efficiency, competence, and integrity.
Candidates will not be considered for employment with the United Nations if
they have committed violations of international human rights law, violations
of international humanitarian law, sexual exploitation, sexual abuse, or
sexual harassment, or if there are reasonable grounds to believe that they
have been involved in the commission of any of these acts. The term "sexual
exploitation" means any actual or attempted abuse of a position of
vulnerability, differential power, or trust, for sexual purposes, including,
but not limited to, profiting monetarily, socially or politically from the
sexual exploitation of another. The term "sexual abuse" means the actual or
threatened physical intrusion of a sexual nature, whether by force or under
unequal or coercive conditions. The term "sexual harassment" means any
unwelcome conduct of a sexual nature that might reasonably be expected or be
perceived to cause offence or humiliation, when such conduct interferes with
work, is made a condition of employment or creates an intimidating, hostile or
offensive work environment, and when the gravity of the conduct warrants the
termination of the perpetrator's working relationship. Candidates who have
committed crimes other than minor traffic offences may not be considered for
employment.

Due regard will be paid to the importance of recruiting the staff on as wide a
geographical basis as possible. The United Nations places no restrictions on
the eligibility of men and women to participate in any capacity and under
conditions of equality in its principal and subsidiary organs. The United
Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of
staff shall be the necessity of securing the highest standards of efficiency,
competence, and integrity. By accepting an offer of appointment, United
Nations staff members are subject to the authority of the Secretary-General
and assignment by him or her to any activities or offices of the United
Nations in accordance with staff regulation ‎1.2 (c). In this context, all
internationally recruited staff members shall be required to move periodically
to discharge new functions within or across duty stations under conditions
established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the
online recruitment platform, inspira. For more detailed guidance, applicants
may refer to the Manual for the Applicant, which can be accessed by clicking
on "Manuals" hyper-link on the upper right side of the inspira account-holder
homepage.

The evaluation of applicants will be conducted on the basis of the information
submitted in the application according to the evaluation criteria of the job
opening and the applicable internal legislations of the United Nations
including the Charter of the United Nations, resolutions of the General
Assembly, the Staff Regulations and Rules, administrative issuances and
guidelines. Applicants must provide complete and accurate information
pertaining to their personal profile and qualifications according to the
instructions provided in inspira to be considered for the current job opening.
No amendment, addition, deletion, revision or modification shall be made to
applications that have been submitted. Candidates under serious consideration
for selection will be subject to reference checks to verify the information
provided in the application.

Job openings advertised on the Careers Portal will be removed at ‎11:59 p.m.
(New York time) on the deadline date.
No Fee
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT
PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED
NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS' BANK ACCOUNTS.