eCommerce Officer - eCommerce - Kuwait

eCommerce Officer - eCommerce - Kuwait

Job Number:
MRF10858
Work type:
Permanent - Full Time
Location:
Kuwait
Categories:
E-Commerce, Mid-Senior Level
Job Description:
Trade Operations Skills
* Responsible in part for day-to-day performance of the Alshaya portfolio of brand websites.
* Working closely with brand, performance, delivery, IT and logistics teams to realize planned objectives, both Tactical and operational.
* Executes the operational strategy to ensure that trading is optimal at all times.
* Provide support down to campaign level and ensure that the customer experience is as intended for trading teams.
* Ensuring that the customer Journey is optimal across all digital properties.
* Achieving ‎99% on time support for any issue raised by the Trading teams.
* Build strong relationships with all departments connected to the ecommerce agenda and own communication lines with key stakeholders.
* Playing an important role for the customer fulfilment proposition, including delivery and operational excellence.
* Work seamlessly with IT and logistics, to execute the roadmap for physical customer satisfaction.
* Ensure that all customer facing digital properties and functions are running in an optimal way at all times.
* Fully focused on improving site/app speed/performance.
* Ensure that information provided on the digital properties is always up to date including the delivery matrix and store fulfilment.

Key Skills
* At least one years' experience in a relevant digital role in ecommerce, marketplace or omnichannel business model with a proven record of success and delivery.
* ‎2-‎4 years of total work experience.
* Expert knowledge and experience of ecommerce operational structures and working practices.
* Agile individual with the ability to work autonomously in a demanding and ambiguous environment; you want to work in a fast-paced environment with constant change
* Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines
* Understanding of order lifecycle and ecommerce Customer Journey
* Ability to collaborate at multiple levels.
* The ability to translate data into actionable insights.
* Excellent communication skills, both written and spoken.
* Understanding of all digital KPIs controlling performance, ROI, NPS etc.
* Superior Excel / Sheets skills are a hard requirement (must know V-Lookups & Pivot tables)
* Self-starter with a high degree of initiative.
* Ability to multitask and priorities.
* Outstanding attention to detail.
* Experience of using specialist digital/web tools and software packages.
Preferred Skills
* Fashion and beauty experience.
* Relevant degree or professional qualification.
* Working knowledge of HTML, Magento, Drupal, Google Analytics, Payment Gateway
* Experience of MENA markets.
Advertised: ‎01 Feb ‎2023 Arab Standard Time
Applications close:
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