IT Specialist IETMS/AME HQ

IT SPECIALIST IETMS/ AME HQ

TASK DESCRIPTION: The primary purpose of this task is to support the KAF
HQ by providing hands
on technical assistance. The task incumbent will be prepared to function in
conjunction with KAF
personnel, at any level for replacement of hardware and incorporation of
software changes to KAF
computer systems including but not limited to Interactive Electronic Technical
Manual (IETM) program
and AME system.

TASK REQUIREMENTS:
‎1. Coordinates KAF HQ computer hardware and software troubleshooting,
installation, repair, problem
diagnosis, and implementation.
‎2. Assists in the processes, by which requests and inquiries related to KAF
HQ computing, LANs,
WANs, and host systems communications are received, screened, prioritized, and
resolved.
‎3. Receives calls for assistance, installations, and general maintenance;
logs calls and takes appropriate
action to ensure a satisfactory response with acceptable timeframes for the
user community; provides
management and status reports on all requests.
‎4. Installs, tests, and maintains a variety of personal computing and network
hardware and software
systems; performs diagnostic tests, modifies or repairs hardware to the board
or component level;
gathers and records appropriate data related to these functions.
‎5. Provides support to a diverse user community which includes KAF Officers,
administrative staff,
CMS personnel and KAF Soldiers in the proper application of existing or new
KAF computer
software and hardware systems; coordinates all requirement related to
troubleshooting and basic
repair.
‎6. Maintains a high level of PC knowledge and assists in the recommendation
processes for personal
computing hardware, software systems, and host system data communications
requirements.
‎7. Interfaces with the CMS Site Manager and KAF Officers for the purpose of
establishing and
maintaining a source of hardware systems, components, parts, and peripheral
devices; problem
resolution; and training and in-service programs.
‎8. Responds to a rapidly changing technical environment and the requirements
to the user community.
‎9. Ensures that a complete inventory of supplies and parts are maintained and
that all shortages are
ordered in a timely manner.
‎10. Utilizes personal computing hardware and software word-processing,
spreadsheet, and database
applications to perform basic duties including documentation, reporting,
scheduling and user support.
‎11. Maintains an advanced and current level of technical knowledge and skills
involving personal
computing and software architecture, implementation, and troubleshooting.

MINIMUM PERSONNEL QUALIFICATIONS:
‎1. Equivalent to the completion of the twelfth grade and an Associate of Arts
Degree in a computer-related technology. A degree may be substituted by
experience of an exact nature.
‎2. At least four (‎4) years experience in a hardware support capacity, one (‎1)
year of which includes
working in support of IETMS or AME environments.
‎3. Knowledge of Windows, DOS, Novell, Windows ‎2003 and XP, Microsoft Office,
troubleshooting
tools, Local Area Networks, Wide Area Networks, computing hardware repair; PC
software
applications high speed networking; proper office methods and practices;
modern computer
techniques, methodologies, principles and practices.
‎4. Knowledge of Windows ‎2003 Server, PC (PC) Tablets, HP, Compaq and Dell
workstations and
Panasonic CF-‎30 Toughbook computers.
‎5. At least three (‎3) years of increasingly responsible experience in a
hardware and software support
capacity in a user-oriented environment. Hardware experience must include
Windows/DOS systems,
printers, modems, scanners, other peripherals, and terminals/equipment
connected to centralized host
systems and servers. Background in the installation and troubleshooting of
desktop software
applications.
‎6. DBA for AME system and or IETM program is desired but not required.
‎7. A+ certification desired, but not required.
‎8. CompTIA Network+ or equivalent
‎9. CompTIA Security+ or equivalent
‎10. Naval Aviation environment experience is preferred.
‎11. Knowledge of Linux Networks and servers
‎12. Linux Background
‎13. Firewall and VPN experience
‎14. No security clearance is required.