IT Specialist IETMS/AME HQ

IT SPECIALIST IETMs/ AME AAJB*
TASK DESCRIPTION: The primary purpose of this task is to support the KAF
by providing hands on technical assistance. The task incumbent will be
prepared to function in conjunction with KAF personnel, at any level for
replacement of hardware and incorporation of software changes to KAF computer
systems including but not limited to IETM program and AME system.
TASK REQUIREMENTS* :
‎1. Coordinates KAF computer hardware and software troubleshooting,
installation, repair, problem diagnosis, and implementation.
‎2. Assists in the processes, by which requests and inquiries related to KAF
computing, local area networks (LAN), wide area networks (WAN), host systems
communications are received, screened, prioritized, and resolved.
‎3. Receives calls for assistance, installations, and general maintenance;
logs calls and takes appropriate action to ensure a satisfactory response with
acceptable timeframes for the user community; provides management and status
reports on all requests.
‎4. Installs, tests, and maintains a variety of personal computing and network
hardware and software systems; performs diagnostic tests, modifies or repairs
hardware to the board or component level; gathers and records appropriate data
related to these functions.
‎5. Provides support to a diverse user community which includes KAF Officers,
administrative staff, CMS personnel and KAF Soldiers in the proper application
of existing or new KAF computer software and hardware systems; coordinates all
requirement related to troubleshooting and basic repair.
‎6. Maintains a high level of PC knowledge and assists in the recommendation
processes for personal computing hardware, software systems, and host system
data communications requirements.
‎7. Interfaces with the CMS Site Manager and KAF Officers for the purpose of
establishing and maintaining a source of hardware systems, components, parts,
and peripheral devices; problem resolution; and training and in-service
programs.
‎8. Responds to a rapidly changing technical environment and the requirements
to the user community.
‎9. Ensures that a complete inventory of supplies and parts are maintained and
that all shortages are ordered in a timely manner.
‎10. Plans, organizes and coordinates daily schedules for all sites.
‎11. Utilizes personal computing hardware and software word-processing,
spreadsheet, and database applications to perform basic duties including
documentation, reporting, scheduling and user support.
‎12. Maintains an advanced and current level of technical knowledge and skills
involving personal computing and software architecture, implementation, and
troubleshooting.


MINIMUM PERSONNEL QUALIFICATIONS** :
‎1. Equivalent of the completion of the twelfth grade and an Associate of Arts
Degree in computer-related technology. Degree may be substituted by experience
of an exact nature.
‎2. At least four (‎4) years experience in a hardware support capacity, one (‎1)
year of which includes working in support of IETMs or AME environments.
‎3. Knowledge of Windows, DOS, Novell, Windows ‎2003 and XP, Microsoft Office,
troubleshooting tools, LANs, WANs, computing hardware repair; PC software
applications high-speed networking; proper office methods and practices;
modern computer techniques, methodologies, principles, and practices.
‎4. Knowledge of Windows ‎2003 Server, PC Tablets, HP, Compaq, Dell
workstations, and Panasonic CF-‎30 Toughbook computers.
‎5. At least three (‎3) years of increasingly responsible experience in a
hardware and software support capacity in a user-oriented environment.
Hardware experience must include Windows/DOS systems, printers, modems,
scanners, other peripherals, and terminals/equipment connected to centralized
host systems and servers. Background in the installation and troubleshooting
of desktop software applications.
‎6. DBA for AME system and or IETM program is desired but not required.
‎7. A+ certification desired, but not required.
‎8. Naval Aviation environment experience is preferred.
‎9. Security clearance required.