Sales Assistant

Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United Arab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than ‎35,000 employees across more than ‎20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over ‎200 of the
world's most admired and innovative brands. Al-Futtaim Group's
entrepreneurship and relentless customer focus enables the organization to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day
Overview of the role:

To deliver excellent customer service
Identifying customer needs, offering advice and demonstrating suitable
products, building relationships with key customers and ensuring store
standards are maintained in order to achieve sales targets and cultivate
customer loyalty.

What you will do:

• Welcome and greet every customer in a warm and FRIENDLY manner and demonstrate excellent customer service all time


• Identify customer needs through asking opened question; recommend and demonstrate appropriate product, recommend link products at every sales opportunity, close the sale


• Inform the customer about the store, its services (hands free, delivery, exchange & refund, apps, gift/wrapping,


• Inform the customer about the products and the brands inside the store


• Inform the customer about previous and new events


• Able to make simple alteration or call the tailor when needed


• Have a good knowledge of his brand (designer, nationality, story, his product, fabrics, laundry,


• Receive cash or payment in any authorized modes from customers, issue receipt/bills against their by paper or e bill


• Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary


• Demonstrate and maintain products knowledge, fashion trends, instore promotions at all times


• Maintain personal grooming standards as advised by the store manager


• Maintain clean and organized display, fitting rooms, and stocks areas


• Check stock level daily and inform of depleting stocks to his manager in order to replenish and maintain optimum stock level on the floor


• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.


• Update customers' details for the database accurately entering their details on the POS system


• Minimize exposure to stock loss through vigilance and sales floor, fitting rooms

Required skills to be successful:

• Good communication


• Pleasant personality and good grooming


• Passion for retail and fashion


• English and Arabic speaking for ‎60% of them

What equips you for the role:

• Minimum Experience and Knowledge: High school qualification


• ‎1- to ‎2-years experiences is required retail sales or customer services
  About Al-Futtaim Retail
  Al-Futtaim Retail has established itself as one of the leaders in Retail
  across the Middle East, Africa & Asia over the past ‎30 years. We have
  developed partnerships with some of the biggest and most respected Brands in
  the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex
  Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of
  the largest Global partners of Marks and Spencer's in both regions with over
  ‎75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East
for the first time with the exciting launches of Watsons and B&Q and we aim to
continue to be agile and adaptive to our markets with new launches and further
development. For this to be possible we aim to recruit the best talent from
all backgrounds who will continue to challenge and develop our diverse
workforce which includes over ‎100 nationalities across ‎12 countries. Join us
today and make a difference…