Hospitality Manager

Purpose and Scope of the Job

Under limited supervision of direct reporting authority, run the day-to-day
operations of the reporting departments, ensuring that the facilities are
properly maintained, incorporating innovative service culture to optimize the
Patient/ guest experience. Consistently inspects and enforces adherence to the
hospital Standards of Excellence, Quality assurance & cost control measures of
the departments, in alignment with vision, mission and values of Dar Al Shifa
hospital.

Main Duties and Responsibilities/Performance Standards

‎1

Ensures the hospitality standards practiced by staff are in alignment and
compliance to quality, health and safety procedures.

‎2

Acts as a liaison to coordinate the efforts of hospitality departments to
optimize guest / patient experience and assist in handling customer
complaints.

‎3

Plans work schedules for individuals and teams and delegates assignments as
necessary

‎4

Ensures a clear and efficient communication and coordination with the
departments of the hospital as required.

‎5

Supervises the accomplishment of patients' requests & concerns to ensure high
levels of guest's satisfaction.

‎6

Plans the inventories needs, monitor and manage the stock weekly / monthly or
as required.

‎7

Controls consumption of supplies and materials and supervise the stock level
of same.

‎8

Ensures venues for meetings / events are well maintained with all their
equipment and ready for smooth running of events and conferences being held in
the hospitals.

‎9

Identifies issues that jeopardizes basic hospitality standards and recommends
actions to the Management to address them in cost effective manner.

‎10

Oversees the activities of contracted staff as stipulated in contract.

‎11

Studies the market practices in terms of hospitality services and introduces
new ones to create a competitive edge.

‎12

Establishes realistic and challenging operational goals/ objectives,
prioritizes well, projects needs and resources, anticipates problems and
implements plans, overall leading to highly performing unit/ department.

‎13

Exercises effective control over subordinates to achieve objectives set;
appraises objectively, provides apt feedback, coaches, provides positive
reinforcement and recognition appropriately; resolves conflicts.

‎14

Coordinates effectively with other services/ disciplines and in a systematic
manner

‎15

Ensures staffs are trained based on identified training needs and measures
outcomes / objectives met. Pays careful attention to staff potential and
facilitates career path.

‎16

Manages budgets and financial plans as well as controlling expenditure of the
department.

‎17

Interviews and short lists candidates in coordination with HR & PCA.

‎18

Inspect the cleanliness of hospital facilities to ensure quality standards.

‎19

Ensures safety standards (occupational and patient safety) are complied.

‎20

Performs miscellaneous job-related duties as assigned by the Hospital
Administration.