NOC and SOC Specialist - L1

Job Description & Role:
This role is in the Service Delivery division, reporting to the Service
Delivery Manager - NOC & SOC Manager, and providing guidance and support to
the NOC/SOC team.
The basic purpose of this role is to provide L1 support for the company's
infrastructure and their customers.

• Provide Level ‎1 with adequate technical tools for monitoring and managing systems and networks on all Data Center products and solutions.


• Provide remote hands assistance to L2 and L3 support specialists.


• Maintain and monitor the Data Center and NOC & SOC infrastructure.


• Problem troubleshooting/isolation.


• Problem resolution following written procedures.


• Delivery reception and inventory


• Assist in projects implementations and changes.


• Assist in new customer implementation plan execution.


• Detect Incidents by monitoring the console, Reports and Dashboards.


• Report the incident to the concerned team.


• Escalate the incident whenever the SLAs are not met.


• Communicate with external teams in proper incident resolution.


• Ability to work on different shifts (A/B/C) and during the holidays is required.

Key Skills:
* Data Center
* Communication
* Linux
* Networking
* Security
* Troubleshooting
* Windows
* SIEM
* Vulnerability Research
* Network Security
* security system
* Cisco Technologies
Additional Requirements:
* ‎2 - ‎4 years of experience in any of the following:
o Networking (Cisco, Fortinet, Juniper, Ethernet)
o Systems (windows, Linux.)
o Security management (SIEM, Sandbox, Vulnerability management)
o Good Service Desk and Network management tools knowledge.
* High-level understanding of TCP/IP protocol and OSI Seven Layer Model.
* Knowledge of security best practices and concepts.
* Knowledge of Windows and/or Unix-based systems/architectures and related security.
* Intermediate level of knowledge of LAN/WAN technologies.
* Must have a solid understanding of information technology and information security.
* Systematic and Process oriented.
* Good troubleshooting skills.
* Good communication skills.
* English and Arabic are a must.
* Computer and Communication Engineer (CCE) or another degree in relevant discipline