IT Change Management Officer

Long Description Job Summary
The candidate will be responsible for monitoring and supervising changes to
business processes and systems, technology, and structures within the IT Areas
and play a crucial role in ensuring that staff members embrace the change.
They ensure that change projects are implemented on time and within budget.

He/ She will contribute and support the operational teams by enabling a high
rate of Change while minimizing negative Service impacts from Change. Will
coordinate across disparate teams to ensure process alignment, tooling
requirements definition, and governance practices are established and his/her
team will assess each proposed Change to balance business risk with business
value

The successful candidate will require an aptitude for working with
applications/systems to undertake analysis, complete CM process and its
implementation, which may range from straightforward to more complicated
technical issues. There is also a range of administration duties within this
role. Home workers will also be supported.
Job Responsibilities

Developing change management plans for projects and/or change initiatives.

Evaluating the impact of planned organizational change.

Identifying risks and developing risk mitigation tactics.

Leading change management work streams with a structured methodology /
process.

Assess and evaluate change, includes engaging stakeholders in the change
effort and ensuring they are ready to adopt the coming changes, measuring
change progress, assessing business readiness, and supporting change adoption.

Support and track changes providing business impacts, change impact and
risk/gap analysis ensuring that all changes are properly planned and well
tested.

Analysing Change Impact Log, Stakeholder Maps and Business Engagement Plans

Lead the creation of Change Governance, RAID Logs

Analysis on SAP, Infra, Security and all other application changes across
Alghanim, identifying the impact, review change documents and approve the
changes

Prepare change Communications (including creating plans and drafting content)
including participating in review of Communications Deliverables with the
Corporate Communications (where applicable)

Manage the governance of life cycle of changes, redirecting approvals to
stakeholders, communicate to relevant teams and make sure that only authorized
changes are implemented

Involvement in coordinating and arranging sanity testing resources

Facilitate change advisory meetings (CAB) covering medium and high-risk
production changes in both Business and technical platforms and ensuring
appropriate discussion on impact and risk among multiple businesses.

Maintain the change real time calendar that tracks all changes and
implementations and ensuring no change overlapping.

Facilitate meeting with stakeholder and IT management on post change review
for failed changes and changes causing incident.

Develop and maintain change management policies, procedures, standard change
register and update as per the new infrastructure changes.

Maintaining an Asset Database and track changes and the make sure CMDB is
updated accordingly

Work as guardian of VM process and ensure no changes in the system executed
away from the process

Take ownership of process and follow up the status of changes and communicate
progress to management /stake holders in a timely manner

Publishing support documentation to assist staff with requests for information
& provide staff training if required

Candidate Requirements
Degree educated or qualified by experience
ITILv3 certified desirable
Minimum ‎2 years' experience in a similar role

Education