Customer Service Representative - Branches - Retail Banking Division (Watheefti Fair)

Job Description

• Identify customer's needs and refers them to appropriate branch relationship officer.


• Answer questions and provide guidance to branch's customers regarding bank products/services and policies.


• Research and address customer' inquiries regarding specific transactions.


• Responsible for assisting customers with their banking needs.


• Provide information on banking fees, or electronic banking.


• Resolving day to day service issues for bank's customers.


• Make follow up calls to ensure client satisfaction.


• Collect customer information for use in marketing.


• Provide information and step by step instructions for using the Bank's services.

Skills

• Communication


• Teamwork


• Client Focus
  Easy Apply