Customer Service Representative- Virtual Banking- Retail Banking Division

؜ - ؜الكويت ؜ -
موقع المُعلن

تفاصيل الوظيفة

Job Description



  • Interact with customers and service all transactional requirements.

  • Answering all types of customers' inquiry-request through various bank systems.

  • Service standards as defined to be adhered at all times.

  • Any other assignments as defined by the Manager or Supervisor from time to time.

  • Maintain service quality - (Following call protocol, CBK greeting ending, name, proper answers, polite and proactive response).

  • Ensure accuracy of the information provided to customers, request support from Operations Officer if required.

  • Keep customer information confidentiality

  • Abide by IT Security policy and procedures.

  • Suggest to the customer after finishing the transaction on usage of Mobile application, On-line Banking & other services.

  • Offering correct information while maintaining high service quality utilizing Virtual Banking Skills.

  • Fast response and process to financial and non-financial.

  • Communicate customer's suggestions/comments clearly to the Team Leader/Supervisor.

  • Performing transaction as per bank procedures.

  • Follow-up with Branch or concerned Dept. /Division for any issue related to the Unit

  • Participate actively in training and supporting new CSR.


Skills



  • Communication

  • Initiative

  • Client Focus

  • Planning and organizing

  • Teamwork


Easy Apply

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ملخص الوظيفة

  • المُعلن : Commercial Bank of Kuwait
  • تاريخ الإعلان : 26/06/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • الراتب : -
  • الهاتف : -

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