Collection Officer - ( 2300003N )
Description
Job Purpose : To manage the allocation of 1- 30 days delinquent loans
and credit cards to maximize account performance while providing a superior
customer service.
Accountabilities:
a) Collections:
§ Manage segments of delinquent accounts in accordance with agreed risk based
priorities
§ Contact customers using call scripts and negotiate acceptable payment
solution
§ Tactical use of account holds and deductions to support restoring delinquent
accounts to a regular status
§ Review account allocation daily and plan activity to ensure it is aligned to
customer salary credit dates
§ Manage inbound call volumes and ensure positive outcomes are achieved
b) Customers:
§ All negotiations to be conducted with fairness and professionalism
§ All payment solutions should be reasonable for both Bank and customer, and
be reflective of financial circumstances
§ Embrace all aspects of call quality process when engaging with customers
c) Systems:
§ Update collections system with all activity and outcomes
§ Use call recording systems for all outbound/inbound call traffic
§ Review all customer account systems to identify if monies available to
correct a delinquent account
d) Reports:
§ Review collection rate reports daily, plan to ensure performance targets are
achieved
§ Maintain telephone activity reports
Generic Accountabilities:
e) Corporate governance & compliance
§ Adhere to risk policies and procedures
§ Compliance to all regulations, particularly KD120 cost life allowance
AML Compliance
Qualifications
a) Education / Qualifications: Diploma in commerce/accounting/finance
b) Knowledge: General understanding of Collections activities and
practices
c) Experience: minimum 1 year in similar role preferred
d) Accreditation / Licensing: N/ A
e) Generic & Specific Skills:
§ Good Communication
§ Planning
§ Fact Analysis
§ Bilingual in Arabic & English
Proficient in IT (MS Office & Banking software)
Primary Location : Kuwait
Job : Entry Level Jobs
Organization : Collections
Schedule : Regular
Shift : Standard
Job Type : Full-time
Day Job
Job Posting : Sep 19, 2023, 2:21:05 AM
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