DUTIES AND RESPONSIBILITIES :
TEAM FOCUSED
* Team Work
* Demonstrates co-operation and trust with colleagues, supervisors, teams and across departments.
* Participate as a team player and establishes strong working relationships to deliver positive results.
* Developing Self
* Continually seeks to improve performance through individual efforts and with the assistance of others.
* Seeks feedback on performance and focuses on areas of shortfall.
* Maximizes opportunities for self-development.
ACTION ORIENTED
* Adaptability
* Is open to new ideas and is willing to make changes in the job and routine as required.
* Is able to cope under pressure at busy times and responds positively to changes in the workplace.
* Reliability
* Ensures that work quality meets the standards required and completes tasks in a timely and thorough manner with minimum supervision.
* Follows standards, policies and procedures.
* Meets required attendance and grooming standards
PASSIONATE
* Taking financial responsibility
* Co-ordinate the preparation of the departmental annual budget, including anticipated revenue and expenses
* Controls and monitors departmental costs on an ongoing basis to ensure performance against budget
* Contributes to pricing decisions
* Participates in the planning of departmental goals as they relate to the wider hotel strategy
* Human Resources responsibilities
* Assist in planning for future staffing needs
* Prepares and administers induction program for new staff
* Assists in maintaining comprehensive, current and guest orientated set of departmental standards and procedures
* Produce efficient rosters of staff schedules
* Approve leave after consideration of hotel occupancies
* Regularly communicates with staff and maintains good relations
* Ensures training needs analysis of staff is performed
* Provides input for probation and disciplining staff is performed when necessary
SAVVY
* Customer Focus
* Builds and maintain relationships with internal and external customers.
* Understand and anticipates customer's needs, takes action to address customer needs and strives to exceed customer expectation.
* If required and where business demand necessitates, be willing to work over time to fulfill guest satisfaction.
* Maintains the highest level of discretion and privacy during any guest interaction
* Maintains a soft tone during conversation with colleagues, guests and on the phone.
* Refrain from any unnecessary conversation within Spa treatments areas.
* Cultural Awareness
* Understands and takes into account the global nature of business.
* Works effectively with colleagues from different viewpoints, cultures and countries
1\. Prepare annual budget and business plan by working closely with the GM and make sure that it is achieved. 2\. Implement and monitor up-selling strategies to maximize Spa operational revenue. 3\. Responsible to monitor and analyze the products and services of competitive Spas, to maintain a comp…
**Job Number** 22144739 **Job Category** Spa **Location** The St. Regis Almasa Hotel Cairo, New Administrative Capital, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Position has respon…
Four Seasons can offer what many hospitality professionals dream of - a chance to define a life-long career with global potential and a real sense of pride in work well done. In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest r…
**Job Number** 22139584 **Job Category** Spa **Location** The St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Position has re…
**Job Number** 23027680 **Job Category** Spa **Location** The St. Regis Red Sea Resort, Zone 6 Ummahat Al Sjyakh North, Red Sea, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Pos…
Summary * You will be responsible for the efficient running of the department in line with Park Hyatt Abu Dhabi Hotel and Villas business strategy and brand standards, whilst meeting associates, guest and owner expectations. * Maintaining the Park Hyatt Abu Dhabi Hotel and Villas Spa image inte…
Summary You will be responsible to provide hands-on support and guidance and ensure services provided are in accordance with the approved Spa brand standards of performance and sequences of service. You will also be responsible to ensure the discerning guests feel that their every need is anticipat…
Spa Manager A Spa Manager is ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience while managing annual revenue targets. **What will I be doing?** As a Spa Manager, you are ultimately responsible for overseeing the spa operations and…
Summary You will be responsible for the efficient running of the department in line with Grand Hyatt Kuwait's strategies and brand standards, whilst meeting colleague, guest and owner expectations. The Spa Manager is responsible to provide hands on support and guidance ensuring the spa and welln…
Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopoli…