Application Systems Supervisor - Starbucks - Kuwait

Job no: MRF12052
Location: Kuwait
Kuwait Head Office
Starbucks
From the beginning, Starbucks set out to be a different kind of company. One
that not only celebrates coffee and the rich tradition, but that also brings a
feeling of connection. Starbucks coffeehouses have become a beacon for coffee
lovers everywhere because they know they can count on genuine service, an
inviting atmosphere and a superb cup of expertly roasted and richly brewed
coffee every time. It 's not unusual to see people coming to Starbucks to
chat, meet up or even work. Starbucks is a neighborhood gathering place, a
part of the daily routine - and we couldn't be happier about it. Get to know
us and you'll see: we are so much more than what we brew. Starbucks prides
itself on its people, or 'partners' as we call them. We strive to develop each
partner to achieve their career goals, whether this is to become a district
manager, Coffee Master or work within one of our Head Office functions.
Role Profile:
Accountable for Management & Maintaining Brand Software Applications and
Master data Management.
Ensure all sales and purchase-related systems within the division, have
accurate and relevant master data, and enable transactional systems
integration.
The below Key Performance Areas include but are not limited to:
Accountable for managing software applications as well as software and
Inventory systems upgrades.
Monitor applications where applicable and complete required data updates, also
liaise with central IT teams to ensure any issues are resolved within agreed
business SLAs (Service Level Agreements).
Analyzing business operations and improving efficiency
Monitoring the roll-out of new software applications to ensure there are no
underlying issues
Troubleshooting and resolving any problems with business application software
Training employees on the use of any new software applications
Creating, executing, and maintaining brand Master - Menu data
Knowledge:
Ideally from a Retail background, with a broad and deep knowledge of Retail
processes
Experience:
* ‎3+ years of experience
* Experience in defining, documenting, and capturing Process
* Experienced in Retail Master data management & software.
* Knowledge of Product and Recipe Management
Skills:
* A strong communicator, able to influence and challenge in a constructive way
* Demonstrates both a structured and detailed approach
* Able to draw out and capture clear business requirements and functional processes
* A customer-first approach, confident and experienced in interacting
About Us:
Alshaya Group is a dynamic family-owned enterprise which was first established
in Kuwait in ‎1890. With a consistent record of growth and innovation, Alshaya
Group is one of the world 's leading brand franchise operators, offering
customers an unparalleled choice of well-loved international brands,
including: Starbucks, H&M, Mothercare, Debenhams, Cos, American Eagle
Outfitters, P.F. Chang's, The Cheesecake Factory, The Body Shop, M.A.C,
Victoria's Secret, Boots, Vavavoom, Pottery Barn and KidZania.

Alshaya Group's portfolio extends across MENA, Russia, Turkey, and Europe,
with thousands of stores, cafes, restaurants and leisure destinations, as well
as a growing online and digital business.

Operating in multiple sectors including Fashion, Food, Health & Beauty,
Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group
colleagues are united by a commitment to delivering great customer service and
brand experiences.

Fresh, modern, and relevant, Alshaya's constantly evolving retail portfolio
reflects the choices and lifestyle of its customers. From flagship stores and
restaurants in prestige malls, to local coffee shops, drive-thrus and online,
Alshaya Group brings customers the brands they love in the places they want to
be.
Advertised: ‎05 Apr ‎2023 Arab Standard Time
Application close: ‎04 May ‎2023 Arab Standard Time