Kuwait Jobs Today Infogain Company announces new job opportunities. Are you
looking for job opportunities in Kuwait? Infogain Company announces the
opening of recruitment for many jobs in various specializations in Kuwaiton
today's date. These opportunities are available to all nationalities. Learn
about the available jobs and how to apply through the following advertisement.
Required jobs in Infogain company and their details:
Technical Support Engineer
About the job
The ideal candidate will be responsible for Technical Support of products
which involves direct interaction with customers via phone, email and/or chat
to deliver word class, solutions-focused results with an emphasis on the
customer’s experience.
This will require the employee to become proficient with all aspects of the
application software functionality in order to accurately analyze,
troubleshoot, diagnose, and resolve software or system related issues.
Responsibilities
Answers, evaluates and prioritizes incoming telephone, email and chat-based
requests for assistance from users experiencing problems with hardware,
software, networking and other computer-related technologies
Recognizes problems, conducts research, provides resolutions and follows up
with customers as needed, escalating more complex cases to the appropriate
team
Logs and tracks calls using problem management database and maintains history
records and related problem documentation
Prepares standard statistical reports, such as help desk incident reports
Consults with programmers to explain software errors or to recommend changes
to programs
May test software and hardware to evaluate ease of use and whether product
will aid user in performing work
Qualifications
2+ years' of technical support experience
Customer service oriented
Strong written and verbal and troubleshooting skills
Proficient in Microsoft Office suite
Salesforce experience preferred
Prior CRM experience preferred
Strong attention to detail and time management
Strong communication skills in Arabic and English
How to apply for jobs
To apply for the aforementioned jobs, you can follow these steps:
To go to the application page. (
Job opportunities for Infogain Company
)
Click on a job title to view details.
Please click the Easy Apply button at the top of the page.
Enter the required information in the pop-up screens.
Click Review to review the form.
Source and additional details
Job source: The official website of the company
Posted Date: 10-2-2024 (Please check the date before applying).
Required Nationalities: All nationalities.
10 فبراير 2024
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