United Real Estate Company announces employment Customer Care Specialist in Kuwait تعلن شركة العقارات المتحدة عن توظيف أخصائي رعاية العملاء في الكويت

Kuwait Jobs Today: United Real Estate Company announces new job opportunities.
Are you looking for job opportunities in Kuwait? United Real Estate Company
announces the opening of recruitment for many jobs in various specializations
in Kuwaiton today's date. These opportunities are available to all
nationalities. Learn about the available jobs and how to apply through the
following advertisement.
Required jobs in United Real Estate company and their details:
Customer Care Specialist
About the job
Job Description
To ensure the highest standards of service quality and customer satisfaction
within the realm of the various property management services, encompassing
quality monitoring, complaint resolution, feedback collection, and
communication with tenants and to maintain quality standards, responding to
incidents, and deliver a seamless customer experience
Skill Requirements
Expert in MS Office
Familiar with using various software systems and data analysis tools
Strong English and Arabic language skills (with native-level proficiency in
the Kuwaiti dialect
‎5-‎8 years of prior experience in facilities & Properties Management.
Strong interpersonal and communication skills
Strong problem-solving abilities and analytical abilities
Works well under pressure.
Experience in customer service, quality assurance, or a related role Knowledge
of facilities management and property services is a plus.
Responsibilities
Ensures Quality Assurance through the monitoring, inspection, and
recommendation of actions to address or enhance unresolved issues within the
facilities management services, all aimed at achieving quality standards.
Implements procedures for handling complaints/ requests raised by the
occupants/tenants
Implements procedures for obtaining feedback from the tenants.
Supports and advises tenants using URC organization's products or services.
Communicates and engages with tenants through personal visits, phone
conversations, email correspondences, and written communications, adhering to
URC's exacting communication standards and protocols.
Solves customer complaints immediately or any major incidents
Segregates, directs and categorizes escalated customer/tenant inquiries
received via the call centre, CRM, PMD, or FMS system to the appropriate
internal departments (property management), including leasing, facility
management, and operations.
Provides a weekly report to the VP with a summary of handled complaints and
requests, and their latest status, details of significant ones, and
communications made with tenants, residents.
Provides daily, weekly, and monthly statistical reports as appropriate and
analyses statistics to determine the level of customers and predicts the most
frequently used services by customers, works on enhancing them, identifies
fewer desirable services for improvement, and assesses the strengths and
weaknesses of these services.
Prepares and implemenst the SLAs between the customer care department and
other departments teams which define response and resolution times for
different types of requests and ensure that these SLAs are consistently met.
Prepares the data related to request types, response times, resolution rates,
and customer feedback and provide to the VP.
Routes the queries raised by prospective customers to the Leasing team for
taking forward.
Obtains customer satisfaction feedback on the various property management
services like Security, Housekeeping, maintenance, hospitality etc.
Maintains operational dashboards and generates periodic analytics reports
related to Customer Care unit to Management.
Keeps update with changes of URC's products or services
How to apply for jobs
To apply for the aforementioned jobs, you can follow these steps:
To go to the application page. (
Job opportunities for United Real Estate Company
)
Click on a job title to view details.
Please click the Easy Apply button at the top of the page.
Enter the required information in the pop-up screens.
Click Review to review the form.
Source and additional details
Job source: The official website of the company
Posted Date: ‎30-‎10-‎2023 (Please check the date before applying).
Required Nationalities: All nationalities.
وظائف الكويت اليوم