Pace | Architecture, Engineering + Planning Now Hiring IT Administratorبيس | الهندسة المعمارية والهندسة والتخطيط يتم الآن تعيين مدير تكنولوجيا المعلومات

IT Administrator
الوصف الوظيفي
‎1. Maintain a first-class level of customer service, ensuring that all end-
users are treated efficiently and in an appropriate manner.
‎2. To diagnose and resolve software and hardware incidents, including
operating systems (Windows and Mac) and across a range of Engineering
applications such as AutoCAD and Revit.
‎3. To assist all our users with any logged IT related incident when called
upon.
‎4. To take ownership of issues by carrying out problem analysis to implement
temporary or permanent fixes with the aim of restoring service to the end-
users as soon as possible; escalating incidents to other support teams
(Network team, System Administration, Applications team, and Security team)
where necessary.
‎5. Utilize the Service Desk tracking software to monitor Service Desk for
tickets assigned to the queue and process first-in first-out based on
priority.
‎6. Install, test, and configure new workstations and deployment for new
employees using standard hardware, and software.
‎7. Modify configurations, utilities, software default settings, etc. for the
local workstation.
‎8. Resolve incidents with printers, plotters, copiers, and scanners.
‎9. Ability to do the passive network work and build simple network
topologies.
‎10. Assist with onboarding of new users to ensure proper knowledge transfer
for IT procedures and basic system know-how.
‎11. Engage in research and in-depth troubleshooting to resolve technical
issues.
‎12. Prepare for the end user the IT training material and build the knowledge
base in the IT portal as well as the service desk portal.
‎13. Train users to use new or modified equipment, systems, or software
packages.
‎14. Maintain the IT asset List and apply Asset Tagging and monitoring.
المهارات
Bachelor’s degree from an accredited college or university with a major in
Computer engineering, Information Technology, Computer Science, or a related
field.
CompTIA A+ Certification
MCSA Certificates.
Ability to demonstrate practical troubleshooting and problem analysis
techniques.
Good attention to detail and ability to show initiative.
Ability to plan and prioritize workload without supervision.
Minimum of ‎5 years of experience in IT Support
Experience in Windows ‎10/‎11 and office ‎365
Experience in Autodesk platforms

Pace | Architecture, Engineering + Planning Now Hiring Senior Quantity
Surveyor MRICS with MEPببيس | الهندسة المعمارية والهندسة والتخطيط تقوم الآن
بتعيين كبير مساح الكميات MRICS مع MEP