CMT Executive
عن هذه الوظيفة
Job description:
Purpose:
Ensure excellent customer service is provided to customers in a timely manner
by adhering to set policies and standards to achieve highest satisfaction
levels.
Key Responsibilities:
1. Customer
a. Macro
Provide excellent customer service for customers in line with Aramex
standards
b. Micro
Handle all GCS team’s cases, follow up and close all requests On Time
Respond promptly to customer inquiries, solve their problems and escalate
when necessary
Following up on the customer cases and constantly updating them
Ensure following up with operations for any special customer needs or to
resolve any problematic issues.
Ensure building a strong relationship with the customer
Following up on solving problematic issues for blocked accounts
Ensure privacy and confidentiality of customer data in line with the company
data security policies
Reporting any information that might impact company image, brand or
functioning
2. People
a. Macro
Collaborate with the team to achieve its objectives
b. Micro
Facilitate the flow of information horizontally and vertically
3. Operations
a. Macro
Manage and meet customers’ expectations and needs
b. Micro
Respond to customer enquiries and provide full information, accurate updates
and recommendations on time
Close pending cases in a timely manner
Handle SRNs and follow up on shipment collections.
Support in solving bad address cases when and where needed
Assist the CMT Sales members by providing offers and rates to customers when
needed
Follow up on problematic customers cases (delayed/ Misrouted shipments) and
make sure they are resolved properly
Promote usage of e-tools and encourage customers to use them
Updating CMT Sales and Leader on customer issues, challenges and
opportunities regularly
Ensure the integrity and accuracy of data updated in the CRM system
Adhere to company HSSE, compliance and sustainability corporate policies and
standards
4. Financial Results
a. Macro
Implement high customer service standards level to ensure customers’
retention and continued business
b. Micro
Regularly provide the customer with a professional service to promote the
company brand and image as well as retain customers
Aramex Now Hiring CMT Executive أرامكس تقوم الآن بتعيين CMT Executive
Operations Executive الوصف الوظيفي Location -[[Ardiya]] , [[Kuwait]] ,[[Kuwait]] Job ID -[[5691]] Purpose: Supporting Express and domestic operations to achieve its objectives in line with quality standards and policies. Key Responsibilities: 1\. Customer a. Macro Communicate with customers to ar…
أرامكس الكويت تقوم بتعيين: "CMT Executive" • 2 سنة خبرة في مجال الخدمات اللوجستية والشحن. . • مهارات اتصال قوية • إجادة اللغة الإنجليزية • جيد جدًا في استخدام (Microsoft word، excel، PowerPoint) يمكن للمرشحين المهتمين إرسال سيرتهم الذاتية إلى: [email protected]
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