Operations Executive
الوصف الوظيفي
Location -[[Ardiya]] , [[Kuwait]] ,[[Kuwait]]
Job ID -[[5691]]
Purpose: Supporting Express and domestic operations to achieve its objectives
in line with quality standards and policies.
Key Responsibilities:
1. Customer
a. Macro
Communicate with customers to arrange and deliver shipments on time
Coordinate with customers for address, delivery locations, and trouble
shooting and update systems regularly.
b. Micro
Assess the delivery requirements and arrange as per the stipulated time line
Coordinate and connect the customers to resolve bad address issues
Guide and provide solutions to customer for alternative delivery solutions
2. People
a. Macro
Collaborate with the team to locate shipments and assist other operations
b. Micro
Facilitate the flow of information horizontally and vertically
3. Operations
a. Macro
Coordinate with ground force, customer and internal teams until the GCS /
ACS is resolved
Communicate with internal teams via various means to resolve any GCS / ACS
concerns
Coordinate with internal teams and ground force for any trouble shooting
related to any shipments
Facilitate ground operations in arranging locations for bad address and un-
delivered shipments.
Assist the ground force to enable timely deliveries & minimize returns
b. Micro
Compute and tally actual run sheet against physical shipment to minimize any
deviations
Consolidate, scan and generate report for shipments with bad address and
undelivered deliveries from ground operations
Coordinate with Internal teams for updates and delivery status
Update status on Info Axis system
Coordinate with ground force for urgent deliveries as per company policy
Follow up over the returned shipments from couriers (controllable,
incontrollable reasons), and update the teams with their shipments status.
Follow up on the various inbound/outbound operations in accordance to the
standard procedures and Quality of Services Standards.
Follow up with Hub: regarding shipment clearance, updating the system,
console recovery.
follow the receiving process at the airport and monitors the clearance
process to be done according to the country local customs regulations
Update the daily inbound/outbound operations tasks on Aramex system.
Cooperate with sales department especially in case of shipment incidents.
Assist the GOP in arranging and sorting the shipments to couriers and
warehouse racks
Adhere to company HSSE, compliance and sustainability corporate policies
4. Financial Results
a. Macro
Manage the request for refunds in cases of excess cash collected by ground
force.
b. Micro
Minimize return to operations team (in bad location / customer not
contactable case) to minimise refunds.
Aramex Now Hiring Operations Executive أرامكس تعين الآن تنفيذي عمليات