Sr. Service Manager
مدير خدمة أول
Date: 18 Jul 2023
Location: KW
Company:
Alghanim Industries
Long Description
Job Summary
The responsibility of the Sr. Service Manager is to lead the service function
for the Automotive brands, develop and implement plans and programmes in order
to achieve service targets in terms of revenue, quality and effective
customer’s service.
Job Responsibilities
• Delivery of department's customer satisfaction index and relation targets,
service sales and gross profit targets and fix it right first-time targets
• Identification and development of talent amongst the team by conducting
regular appraisals framework for the following.
o Performance management using set goals and objectives
o Renewing goals and objectives and Identifying training needs
• Timely support to front office for smooth delivery of service customer,
follow ups concerns or cases required to meet the customer service index
objective
• Coach, counsel, discipline and motivate the team members to maintain healthy
relations in the department with an aim to steer their efforts towards
positive contributions for its goals.
• Timely support to the shop floor staff for delivery of the productivity, fix
it right the first time and health safety standards, Be involved in ensuring
the standard are maintained and required support is provided
• Provide weekly, monthly reports on the operations, competitor activities
• Prepare the budget and plan for after sales service, incorporates the
marketing or promotion activities decided for the brand. Ensure the desired
balance is achieved between retail, warranty and internal service revenues
through regular plan monitoring and target setting
• Review progress of service jobs on a daily basis to ensure timely and
quality work and to resolve any critical issues or problems. Ensure quality
and consistency in the process of customer handling from the point of first
meeting to the point when the vehicle is handed over after servicing
• Liaise with principals in an appropriate level to ensure proper
communication specially with regards technical support, goodwill contributions
and customer issues as they arise
• Positively contribute to the overall objective of Aftersales with respect to
the customer service index and profit objectives; And to the Process of
continuous improvement
Candidate Requirements
• Bachelor's degree in Mechanical Engineering, preferably with Automotive
specialization
• 10 years’ experience in a similar position, preferably in Mechanical and
Bodyshop experience
• Strong organizational skills, detail oriented, and the ability to handle
multiple priorities
• Excellent people management skills
• Planning, organising and leadership abilities
• Team player.
Alghanim Industries Now Hiring Service Manager تقوم صناعات الغانم الآن بتعيين
مدير خدمة !!
Cashier الوصف الوظيفي Long Description Job Summary To ensure a smooth, efficient, honest and accurate payment handling procedures for customers. The job roles include counting cash money, handling credit/debit card payments, and the sales of gift cards and Telly cards at the POS terminal. Guiding c…
Finance Manager - Automotive مدير مالي - سيارات Date: 22 Jun 2023 Location: KW Company: Alghanim Industries Job Summary The job holder will support the Finance Director in managing the finance analysis function for a specific business; this will be achieved by directing, supervising and coordinatin…
Sales Supervisor مشرف مبيعات Date: 14 Jul 2023 Location: KW Company: Alghanim Industries Long Description Job Summary The Sales Supervisor is responsible for implementation of the operational sales plan of the Direct Expansion business for replacements and private area, to achieve the target and in…
Data Engineer مهندس بيانات Date: 12 Jul 2023 Location: KW Company: Alghanim Industries Long Description Job Summary Data integration, unification, cleansing and data quality management Job Responsibilities Management of data inflow Create and maintain optimal data pipeline architecture; adopt new t…
Costing Clerk كاتب تكاليف Company: Alghanim Industries Job Responsibilities • Do proper costing of the Jobs in progress in Service areas, close the job cards on job completion after complying with the published pricing and discount norms and raise the invoices on the system and collect cash from cu…
HR Officer. عن هذه الوظيفة Job description: Job Summary The HR Officer will have broad general HR responsibilities, supporting the HR- Team in the Engineering group. This is a highly engaged team who are passionate about their work and adding value to the business. Individuals working in this team…
Sr. Internal Auditor مدقق داخلي Date: 5 Jul 2023 Location: KW Company: Alghanim Industries Job Summary Reporting to the Sr. Manager – Internal Audit, the incumbent is responsible for performing governance, risk management, and controls assurance and review’s related activities at Alghanim Industrie…
Van Sales Representative الوصف الوظيفي Job Summary: The van salesman primary objective is to deliver sales fundamentals of distribution, merchandising, shelving and pricing at the market place for the assigned territory outlets; thus achieving his section monthly volume & value set targets. Job Res…
HR Officer - Recruitment & Onboarding - Retail موظف موارد بشرية - التوظيف والإعداد - البيع بالتجزئة Date: 10 Jul 2023 Location: KW Company: Alghanim Industries Job Summary The HR Officer will work closely with the Recruitment team and business stakeholders to ensure that the offered candidates are …
Security Service Orchestrator About the job Our Client A leading MSSP in the GCC is in need of a highly skilled and experienced Security Service Orchestrator to join our team. Your Responsibilities Coordinate and oversee the implementation, management, and maintenance of various security services a…