Alghanim Industries Now Hiring Service Manager تقوم صناعات الغانم الآن بتعيين مدير خدمة !!

؜ غير محدد ؜الكويت, ؜ دوام كامل

تفاصيل الوظيفة

Sr. Service Manager
مدير خدمة أول
Date: ‎18 Jul ‎2023
Location: KW
Company:
Alghanim Industries
Long Description
Job Summary
The responsibility of the Sr. Service Manager is to lead the service function
for the Automotive brands, develop and implement plans and programmes in order
to achieve service targets in terms of revenue, quality and effective
customer’s service.
Job Responsibilities
• Delivery of department's customer satisfaction index and relation targets,
service sales and gross profit targets and fix it right first-time targets
• Identification and development of talent amongst the team by conducting
regular appraisals framework for the following.
o Performance management using set goals and objectives
o Renewing goals and objectives and Identifying training needs
• Timely support to front office for smooth delivery of service customer,
follow ups concerns or cases required to meet the customer service index
objective
• Coach, counsel, discipline and motivate the team members to maintain healthy
relations in the department with an aim to steer their efforts towards
positive contributions for its goals.
• Timely support to the shop floor staff for delivery of the productivity, fix
it right the first time and health safety standards, Be involved in ensuring
the standard are maintained and required support is provided
• Provide weekly, monthly reports on the operations, competitor activities
• Prepare the budget and plan for after sales service, incorporates the
marketing or promotion activities decided for the brand. Ensure the desired
balance is achieved between retail, warranty and internal service revenues
through regular plan monitoring and target setting
• Review progress of service jobs on a daily basis to ensure timely and
quality work and to resolve any critical issues or problems. Ensure quality
and consistency in the process of customer handling from the point of first
meeting to the point when the vehicle is handed over after servicing
• Liaise with principals in an appropriate level to ensure proper
communication specially with regards technical support, goodwill contributions
and customer issues as they arise
• Positively contribute to the overall objective of Aftersales with respect to
the customer service index and profit objectives; And to the Process of
continuous improvement


Candidate Requirements
• Bachelor's degree in Mechanical Engineering, preferably with Automotive
specialization
• ‎10 years’ experience in a similar position, preferably in Mechanical and
Bodyshop experience
• Strong organizational skills, detail oriented, and the ability to handle
multiple priorities
• Excellent people management skills
• Planning, organising and leadership abilities
• Team player.
Alghanim Industries Now Hiring Service Manager تقوم صناعات الغانم الآن بتعيين
مدير خدمة !!

ملخص الوظيفة

  • المُعلن : وظائف الكويت اليوم  دوام جزئى وكامل
  • تاريخ الإعلان : 19/07/2023
  • نوع العمل : دوام كامل
  • مستوى الخبرة : غير محدد
  • المستوى التعليمي : غير محدد
  • مكان العمل : الكويت,
  • الراتب : غير محدد
  • الهاتف : -

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