Alyasra Fashion Now Hiring Call Center Specialist تقوم اليسرة فاشون الآن بتعيين أخصائي مركز اتصال

Call Center Specialist
About the job
A call center agent is a professional who handles incoming or outgoing calls
on behalf of a company or organization. Their primary responsibility is to
assist customers or clients by providing information, addressing inquiries,
resolving complaints, or offering support.
The job profile of a call center agent:
‎1- Answering Calls: Handling inbound calls from customers or making outbound
calls to clients as required.
‎2- Customer Service: Providing excellent customer service by addressing
customer needs, inquiries, and concerns in a timely and professional manner.
‎3- Problem Solving: Identifying and resolving customer issues or complaints
effectively and efficiently,aiming to achieve customer satisfaction.
‎4- Product/Service Knowledge: Gaining a comprehensive understanding of the
company's products or services in order to provide accurate information to
customers.
‎5- Documentation: Maintaining accurate and detailed records of customer
interactions, transactions, complaints, or inquiries.
‎6- Communication Skills: Possessing excellent verbal and written communication
skills to effectively interact with customers and colleagues.
‎7- Multitasking: Managing multiple tasks simultaneously, such as talking to
customers, navigating computer systems, and documenting information.
‎8- Team Collaboration: Collaborating with team members and other departments
to ensure seamless customer experiences and problem resolution.
‎9- Adhering to Guidelines: Following company policies, procedures, and call
center guidelines to maintain professionalism and efficiency.
‎10- Continuous Improvement: Seeking opportunities for personal and
professional development, including acquiring knowledge of new
products/services and improving customer service skills.
Alyasra Fashion Now Hiring Call Center Specialist تقوم اليسرة فاشون الآن
بتعيين أخصائي مركز اتصال