Performance Monitoring Manager

About this opportunity!
The performance monitoring manager responsible for E2E performance assurance
of the RAN and Core [multi-vendor] domains, making sure any network
performance issues across all domains to be escalated and handled as per
agreed SLA within MS contract, Service Delivery & Line Management for the
team.

What you will do
* Overall responsible for the delivery of First Level Assurance for technical domain
* Ensure that customer 's KPI/SLAs are met.
* Coordinating and following up with Shift Members, Support the shift engineers especially during critical downtimes.
* Supporting escalations during critical outages.
* Handle management escalation routines within own organization
* Develop/analyze and report on status of agreed operational performance indicators
* Effectively interface with customer to resolve any conflicts or blocking issues.
* Team process identification, modifications & implementation tracking.
* Evaluates and make pro-active recommendations for actions to improve processes as well as other services to provide efficiency in delivery of services.
* Directs coordination efforts with Back Office, Field Maintenance, Customer Service and other Teams regarding network concerns.
* Ensuring to follow the defined procedures in EPM.
* Supporting and implementing uniform organizational processes.
* Assist Management in managing crisis during incident occurrence.
* Be responsible for Surveillance Center shift attendance.
* Provide coaching to EPM engineers of any new requirement / Process implementation.
* Suggest to Front Office Manager for any improvement / tool for Operational improvement if needed.
* Prepare Major Incident Report.
* Ensure focus on improving customer perception and development plans for all staff.
* Ensure Individual Performance Management is conducted for all personnel in line with global HR directives
* Best practices are applied to daily delivery
* Making best use of team resources to achieve required availability, SLA and KPI
* Technical support for EPM engineers including in-depth analysis of RF related network problems through BSS 2nd line operations
* Coaching new team members and Team shift schedule handling
* Organizing special events handling plan in terms of resources, ways of reporting, reports frequency & the reporting tools
* Auditing technical reports used by the team to validate output data
* Network Benchmarking reports to identify KPIs tuning process progress and Monthly Network analysis Reports

You will bring
* Academic degree, minimum on bachelor level, in engineering (IT, Telecom)
* At least ‎7 years of experience in the Telecom Industry within Operation & Maintenance Implementation / integration / operation / support or service Environment.
* Experience in 4G LTE,RF, Optimization and Automation skill.
* Good knowledge and understanding of Mobile network E2E GSM, WCDMA, Core, VAS and IPBB, network topology, its traffic handling capabilities and traffic characteristics.
* Good knowledge of Core CS, Core PS, IPBB, IP Security & VAS network performance KPIs, ETOM, MSTOP, ITIL and Ericsson Leadership Framework.
* Excellent communication skills.
* Customer Relationship Management skills
* Ability to think quickly and calmly when working under pressure.
* Network service / performance focused.
* Focused on continuous improvement and increase effectiveness with knowledge and prior experience in deploying Six Sigma.
* Deep understanding of the MS delivery business requirements and Ericsson Service, service providers / operators' business requirements.
* Delivery Portfolio for Managed Services and Hosting.

Why join Ericsson?
At Ericsson, you ´ll have an outstanding opportunity. The chance to use your
skills and imagination to push the boundaries of what´s possible. To build
never seen before solutions to some of the world's toughest problems. You´ll
be challenged, but you won't be alone. You´ll be joining a team of diverse
innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process
looks like.

Encouraging a diverse and inclusive organization is core to our values at
Ericsson, that's why we nurture it in everything we do. We truly believe that
by collaborating with people with different experiences we drive innovation,
which is essential for our future growth. We encourage people from all
backgrounds to apply and realize their full potential as part of our Ericsson
team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer,
learn more.
Primary country and city: Egypt (EG) || Egypt : Cairo : Cairo
Req ID: ‎715326