Cops Planning,Insight&Reporting Manager

؜ - ؜القاهرة ؜ -

تفاصيل الوظيفة

Description


Accountable for the end to end Customer Care short & long term strategy from
planning to execution and ensure its alignment and integrity with strategic
directions of the department, Vodafone Egypt, and Vodafone Group.


Job Responsibility



  • Accountable for the development of CC strategy in alignment with VFE strategy and Vodafone group directions.

  • Responsible for Operations Plans development, implementation and post-mortem analysis through technical and non-technical calendars and share best practices with Vodafone Group to achieve group objectives.

  • Recommends tactics to support CC strategy to meet targets and objectives

  • Accountable for maximizing the efficiency of CC resources by ensuring Operational optimal resources through Analyzing data and providing forecasting trends to enable effective decision making on resource deployment

  • Develops, monitors and analyses KPI's throughout the CC functions to enable informed decisions and resource planning based on real-time performance to support the decision-making process

  • Provides value-add services and recommendations to management e.g., Emerging Trends and changes in customers calling and payment behaviors.

  • Identifying and implementing workload reduction & efficiencies opportunities through Agile Methodology (Digital Squads and processes re-engineering)

  • Risk Assessment and Decision Making - balance strategic and legal compliance against commercial objectives, to ensure that business and functional areas understand the risks that their activities may pose to the organization as a whole, and to work with them to find ways in which to mitigate privacy risks.

ملخص الوظيفة

  • المُعلن : Vodafone
  • تاريخ الإعلان : 08/02/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : القاهرة
  • الراتب : -
  • الهاتف : -

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