Responsibilities
* Administer severance process back office operations (Data Integrity/Inter-departmental coordination/Documents generation/dispatch/reporting)
* Develop and update enrollee list (Life insurance, Executives' medical insurance, Delta insurance)
* Process quarterly invoices (Life insurance, Executives' medical insurance, Delta insurance)
* Coordinate executives' medical cards issuing process
* Finalize life insurance claims (death and disability cases) incoordination with finance and field teams
* Process one time payments (Iftar/Eid/etc..)
* Work with TR team on wellness campaigns activation and communication
* Deliver services at the defined at the SLAs/KPIs and drive operational efficiency and continuous improvement
* Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs
* Partner with team to execute plans to improve customer satisfaction with a focus on processes
* Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization
* Manage escalation and takes ownership for ultimate issue resolution
* Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed
* Ensure knowledge management platform is updated
Qualifications
* 0-1 years of HR Shared Services process and SLA management experience
* Service management and ticket management system experience
* Customer orientation
* Process management and continuous improvement with a focus on optimization and productivity
* Technical / Functional Skills & Knowledge of HR Tools and Interfaces
* High level of accuracy and attention to details
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