Operations Process Quality Executive

(23000BZ)
Egypt-Cairo-Cairo | Full-time | Contract | Standard

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR
CUSTOMERS.

Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in ‎1969 and is now
active in more than ‎220 countries and territories worldwide. Do you want to be
part of a company that connects people worldwide? And the more people we
connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric"
Team and become a Certified International Specialist!

JOB PURPOSE
Ensures that our operations comply with all the process quality and
environment requirements, DHL internal standards and customer specific
requirements and acts as focal contact & driver for all process quality-
related topics/requests, global Quality and x-functional CI initiatives on
site.
Mobility: this role is based at particular site, but there is an expected
limited travel requirement for audits, training, good practice sharing,
other/peer site support and meetings.
PRINCIPAL ACCOUNTABILITIES
* Drive process quality culture through consistent communication and employee engagement (incl. relevant DPDHL policies) - Coordinate monthly MRPs and process quality Management Reviews - Contribute to the continuous improvement of procedures (First Choice and best practice sharing)
* Review process quality within customer agreements and evaluate operational requirements.
* Ensure full compliance with all relevant regulatory, customer and local legal obligations prior, during and after implementation.
* Support Trade compliance risk assessments & required activities to ensure trade compliance in alignment with regional and global compliance teams.
* Support validation and qualification activities - Perform relevant inspections in order to verify full compliance against required standards.
* Prepare and conduct audits as required per the given plan.
* Ensure operational training is conducted in accordance with regulation and/or DHL standards and review respective training matrix/plan/records.
* Implement and supervise the adherence of GSOP changes and updates.
* Monitor and analyze Quality metrics, investigate non-conformances and create and execute actions plan. Ensuring proper documentation on corrective action platform i.e "DRIVE"

NATURE AND SCOPE
a) Context
* The Process Quality Executive is responsible of DHL standard and procedures implementation on a day-to-day basis, hence his accuracy and dedication in doing his/her job strengthens DHL business credibility and relationship with customers.
b) Reporting Relationships
* Reports to Operations Performance Manager
c) Contacts
Internal
* Global/Regional Office Process Quality Managers
* Operations Management Team
* Customer Care Manager
* CS Supervisors and team leaders
* Commercial team
* Country CIS champions and HR trainers
External
* Customers
* Regulatory Authorities
d) Problem Solving
* Manage the day-to-day issues, queries and reports of the operation performance manager, colleagues, and customers. Make recommendations for improvement and mitigation of service failures accordingly.
e) Decision Making
* Can take decisions on individual run-in terms of scheduling workload to ensure deadlines and standards are met.
f) Planning and Organization
* Organize his daily tasks, data download and paperwork are ‎100% completed as per standards.
* Plan a course of actions to ensure that individual targets and deadline are met.
g) Job Challenge
* Strive to meet his daily deadlines without comprising on service standard and procedures and completion of internal procedures.
* Maintain credibility with Operations team and all other internal colleagues by maintaining the highest level of accuracy and professionalism.
QUALIFICATIONS:
* Bachelor's degree
* Experience of Operations Processes ‎2-‎3 years
* Credible with Operations staff in Gemba and Coaching activities
* Exposure to acquisition of certifications and accreditations First Choice Master Bronze
* Experience and working knowledge of Quality Assurance policy, principles and methodology of its internal audits.
* English Language level fluent for regional/global communication.
* Excellent verbal and written communication skills, including good facilitation skills. Good presentation and project management skills
* MS Excel skills, intermediate level at a minimum

KNOWLEDGE, SKILLS AND EXPERIENCE
* Prior experience in a service industry preferable
* Excellent verbal and written English communication skills.
* Good planning & organising skills
* Demonstrates high level of commitment, energy and resilience.
* Passion for delighting customers.
* Committed to delivering quality results and exceeding expectations.
* Good attention for detail.
* Good at building relationships and interpersonal skills.
* Team player.
* Self-motivated and able to work pressure and time deadlines.
* Adheres to company policies and procedures.
OUR OFFER
* Strong career support in an international environment.
* Great culture and colleagues.
* Multifarious benefit programm.
Do you see a personal challenge in these versatile and responsible tasks? Then
apply now!

We look forward to receiving your application!

Posting Legal Entity DHL Egypt WLL