CST member - Engineer

Location: EMEA, Egypt, Cairo
Ref: JOHNCRANEEMEA01819
Division: John Crane
Job Function: Customer Service
Duties & Responsibilities
Act as member of customer service department responsible for managing the
following inquiry- to-cash commercial aspects for Egypt customers:
* Review customers enquiries, identify codes, complete pricing & prepare quotations in coordination with sales team and sister companies.
* Manage fixed price contracts for Egypt, load it in SAP and review Terms & Conditions.
* Processing of Sales & Service orders in SAP.
* Follow up and monitor internal order processing and delivery performance.
* Complete export shipping documentation.
* Support external sales team with specific customer account information.
* Raise notifications for non-compliances and assist finance in payment issues
* Reports - All CST related reports
* Review LOC for commercial terms and conditions.
* Sales & Order forecast update and reporting.
* Manage goods receipt & delivery on ERP (SAP).
Diversity & Inclusion
We believe that different perspectives and backgrounds are what make a company
flourish. All qualified applicants will receive equal consideration for
employment regardless of race, color, religion, sex, sexual orientation,
gender identity, national origin, economic status, disability, age, or any
other legally protected characteristics. We are proud to be an inclusive
company with values grounded in equality and ethics, where we celebrate,
support, and embrace diversity.
The Individual
* University degree in engineering, preferably Mechanical.
* ‎1 - ‎3 yrs. of experience in internal sales & customer service.
* Knowledge of business tools (CRM & ERP), SAP knowledge is advantage.
* Sound Knowledge in logistics, shipping and familiar with export documentation.
* Ability to learn John Crane product Portfolio & codes
* Good team player, able to work independently and takes initiative to resolve issues.
* Computer literature of MS office & Outlook
* Fluency in written and spoken English & Arabic
* Experience in working in multinational and multicultural environment is advantage.
About Smiths
At Smiths we apply leading-edge technology to design, manufacture and deliver
market-leading innovative solutions that meet our customers' evolving needs,
and touch the lives of millions of people every day. We are a FTSE100, global
business of around ‎14,600 colleagues, based in ‎50+ countries. Our solutions
have a real impact on lives across the planet, enabling industry, improving
healthcare, enhancing security, advancing connectivity and supporting new
homes. Our products and services are often critical to our customer s'
operations, while our proprietary technology and high service levels help
create competitive advantage. We welcome colleagues with a curious mind, who
are happy with responsibility, enjoy a challenge and are attracted by the idea
of working at a business with a ‎170+ year history of innovation, and five
global divisions, all experts in their field.
About John Crane
John Crane (www.johncrane.com) is a global leader in rotating equipment
solutions, supplying engineered technologies and services to process
industries. The company designs and manufactures a variety of products
including mechanical seals and systems, couplings, bearings, filtration
systems and predictive digital monitoring technologies. John Crane customer
service is accessed through a global network of more than ‎200 sales and
service facilities in over ‎50 countries. Fiscal year ‎2016 revenue was greater
than ‎1 Billion USD (£830m). John Crane is part of Smiths Group
(www.smiths.com), a global leader in applying advanced technologies for
markets in threat and contraband detection, energy, medical devices,
communications, and engineered components.