IS Engineer - ( 22000140 )
Mission
* Provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions. Responsible for administration and internal support of the company's PCs, laptops, printers, and related equipment. Tasks include end user support, and performing PC maintenance, upgrades and configurations.
Responsibilities
* Provide helpdesk support and resolve problems to the end user's satisfaction. Linux (RHCSA) knowledge is mandatory Linux (RHCE) knowledge is preferred Deep understanding and knowledge in all aspects of Linux Installing and maintaining and troubleshooting Desktop Linux (Ubuntu, CentOS & Redhat) Installing packages and OS patches Understanding basic linux commands Navigating the file system File and folder management User account management
* Monitor service desk for tickets assigned to the queue and process first-in first-out based on priority.
* Modify configurations, utilities, software default settings, etc. for the local workstation.
* Utilize and maintain the helpdesk tracking software.
* Document internal procedures.
* Install and configure new workstations/laptops, peripheral equipment and software.
* Maintain inventory of all equipment.
* Report issues to the direct manager for escalation.
* Manage PC setup and deployment for new employees using standard hardware, images and software.
* Assign users and computers to proper groups in the active directory.
* Perform timely workstation hardware and software upgrades as required.
* Maintain information systems knowledge base, support and train users on new systems.
* Support users on standard office system applications.
* Handle supplier's communications for functional and/or technical support with regards to purchased software and hardware.
* Manage system users (access rights, permissions).
* Support a group of services (Antivirus, WSUS, WDS, etc...).
* Handle the responsibility for all IS assets, check inventory and Scan the assets.
* Manage all printers.
* Handle the responsibility for hardware issues on site (Laptops, Desktops, and Printers).
* Working hours from 11:00 AM to 8:00 PM
Education/* **
*Professional
Experience
: EG-C-Cairo
: Information Systems
: B79E Group Expertise VIAS
: Full-time
: Day Job
: Regular
: Regular
: 24/04/2022, 4:43:53 AM
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