Quality Auditor

؜ - ؜القاهرة ؜ -

تفاصيل الوظيفة

Details
Required Experience ‎2 - ‎4
Department Customer Operations
Career LevelSpecialist
Position Location Cairo
Skills
Aspdotnet
Requirements and responsibilities


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  • Monitor inbound calls and evaluate agent's performance concerning the quality of the service.

  • Measure call quality, monitor, and analyze strategic customer service calls, and scrutinize their efficiency and effectiveness.

  • Make sure that your team can conconvertery the caller into a satisfied customer

  • Provide clear insight into performance driver's white hat pact performance

  • Review the implementation and efficiency of quality and inspection systems.

  • Design quality rules and guidelines to achieve the highest performance with team managers.

  • Hold calibrations and meetings with managerial and non-managerial level teams to find common grounds and sustain system stability

ملخص الوظيفة

  • المُعلن : FlairsTech
  • تاريخ الإعلان : 11/01/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : القاهرة
  • الراتب : -
  • الهاتف : -

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Language: English