Job Responsibilities:
Main Responsibilities:
* Monitor all type of CSS transactions
* Attend and should pass all the calibration transactions
* Login hours
* CSS Coaching
* Providing analysis and insights
Job Requirements:
* Fluent German Speaker
* Very good to excellent English is a Must.
* Good Coaching and Monitoring Skills.
* Good Communication Skills.
* Good Problem Solving and Handling Skills.
* Good Analytical Skills.
* Good Knowledge of Microsoft Office (Excel and PowerPoint).
* Open to working extended hours.
Job Responsibilities: * Monitor & score all types of customers' transactions remote & side by side based on the Quality Monitoring Forms. * Coach errors (non-critical and critical errors) made by CSRs and monitored by the QA team as well as recognition for CSRs with 0 error calls. * Create an…
Details Required Experience 2 - 4 Department Customer Operations Career LevelSpecialist Position Location Cairo Skills Aspdotnet Requirements and responsibilities # **** * Monitor inbound calls and evaluate agent's performance concerning the quality of the service. * Measure call quality, moni…
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Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 …
Job Responsibilities: * Monitor & score all types of customers' transactions remote & side by side based on the Quality Monitoring Forms. * Coach errors (non-critical and critical errors) made by CSRs and monitored by the QA team as well as recognition for CSRs with 0 error calls. * Create an…
Job Role / Function **Quality Assurance** Years of Experience **Unspecified** Career Level **Entry Level** Gender **Unspecified** Expiry date **18 Feb 2023** Job Description * Fluent German * Experience in Customer Support Operations and Quality Assurance * Strong Analytical Skills * Strong…
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