Job Role / Function
Information Technology
Years of Experience
2 - 3
Career Level
Entry Level
Gender
Unspecified
Expiry date
23 Feb 2023
Job Description
* Serve as the first point of contact for users seeking technical assistance over the phone or the e-mail.
* Perform remote troubleshooting through diagnostic techniques and pertinent questions.
* Determine the best solution based on the issue and details provided by users.
* Walk the users through the problem-solving process and direct unresolved issues to the next level of support personnel.
* Provide accurate information on IT products or services.
* Record events and problems and their resolution in logs.
* Follow up and update users’ status and information and deliver any feedback or suggestions by customers to the appropriate internal team.
Job Requirements
* Academic & professional qualifications:
* Bachelor’s degree of Computer Science, computer engineering or software engineering.
* Experience:
* 2-3 years of experience technical support.
* Knowledge of the updates in the market whether it is an update in hardware or software.
* Knowledge of principles and basics of computer science.
* .
* Skills and Abilities:
* Advanced interpersonal and Communication verbal and written skills.
* Ability to analyze problems and provide clear recommendations.
* Strong organizational skills.
* Able to collaborate with clients and have a strong desire to excel.
* Language Proficiency:
* Fluent English verbal and written.
Job Role / Function **Information Technology** Years of Experience **2 - 3** Career Level **Entry Level** Gender **Unspecified** Expiry date **30 Nov 2022** Job Description * Serve as the first point of contact for users seeking technical assistance over the phone or the e-mail. * Perform rem…
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