Information Technology | IT Helpdesk Engineer | Associate

Location
Cairo
Information Technology | IT Helpdesk Engineer - Associate
When you work for us, you commit to a career at one of the largest and most
prestigious professional services firms in the world. Looking for a rewarding
career? Take a closer look at Deloitte Middle East. You'll understand that
Deloitte is a Tier ‎1 Tax advisor in the GCC region since ‎2010 (according to
the International Tax Review World Tax Rankings). It has received numerous
awards in the last few years which include Best Employer in the Middle East,
best consulting firm, and the Middle East Training & Development Excellence
Award by the Institute of Chartered Accountants in England and Wales (ICAEW).
In addition to our opportunities in audit & assurance, tax, consulting, risk
advisory and financial advisory, we offer a variety of careers in Internal
Client Services (ICS) considered essential to the growth of our organization.
Whether in Brand & Communications, Human Resources, or Finance, a career in
ICS with Deloitte will give you the opportunity to join an organization
undergoing rapid expansion in a region of fast-paced growth. Your role will
not just put your passion for creative solutions to the test, it will provide
you with an environment to grow and build a career based on excellence.
Our Purpose
Deloitte makes an impact that matters. Every day we challenge ourselves to do
what matters most --for clients, for our people, and for society. We serve
clients distinctively, bringing innovative insights, solving complex
challenges and unlocking sustainable growth. We inspire our talented
professionals to deliver outstanding value to clients, providing an
exceptional career experience and an inclusive and collaborative culture. We
contribute to society, building confidence and trust in the markets, upholding
the integrity of organizations and supporting our communities.
Our shared values guide the way we behave to make a positive, enduring impact:
* Lead the way
* Serve with integrity
* Take care of each other
* Foster inclusion
* Collaborate for measurable impact
During your tenure as an IT Helpdesk Engineer in IT, you will demonstrate and
develop your capabilities in the following areas:
* Provide first and second level support to end users
* Escalate appropriate issues within the team as necessary
* Ensure adherence to service level agreements
* Perform housekeeping and network maintenance activities
* Deploy new PC's, laptops, software and peripheral equipment
* Research technical solutions in department specific applications
* Remain courteous and patient with end users
* Work as part of a team to consistently achieve team targets
Leadership capabilities:
* Builds own understanding of our purpose and values; explores opportunities for impact
* Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent
* Understands expectations and demonstrates personal accountability for keeping performance on track
* Actively focuses on developing effective communication and relationship-building skills
* Understands how their daily work contributes to the priorities of the team and the business
Qualifications:
* Bachelor's degree in computer science, information systems, engineering, business or a related field (or an equivalent combination of education and experience)
* Previous experience in a Helpdesk environment is advantageous.
* The potential candidate should be self-motivated with an ability to survive in a progressive IT environment, along with the flexibility to adapt to new technologies
* Have a good understanding of Microsoft technologies and Cisco network
* Excellent customer service, interpersonal, communication and organizational skills and the ability to multi-task are essential
* Ability to work under pressure and meet critical deadlines