**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF

OUR CUSTOMERS.**

Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in ‎1969 and is now
active in more than ‎220 countries and territories worldwide. Do you want to be
part of a company that connects people worldwide? And the more people we
connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer
Centric" Team and become a Certified International Specialist!
JOB PURPOSE
* Responsible for the day-to-day management of the Gateway Team.
* Ensuring regional and global Operations standards of performance are met.
* The job holder is required to manage the gateway team and ensure the department's KPI's are met
PRINCIPAL ACCOUNTABILITIES
* Assist in the development and attainment of the long & short range Gateway plans and objectives.
* Identify & track route service standards and adjust operation as required,
* `Able to manage a team of Supervisors and other salaried roles.
* Organize, assign responsibility and develop, through training & counseling, competent branch staff, providing opportunities for growth and promotion.
* Provide leadership, through appropriate decision-making, communication and motivation, to ensure the facility management and staff effectively perform their duties and provide qualified people for advancement.
* Ensure staff compliance with established Company standards, policies and procedures, i.e., work place conduct, Occupational Health & Safety, Transport of Dangerous Goods, and WSIB.
* Keep informed on general business conditions and activities of current and potential competitors.
* Process branch paperwork and prepare required reports & statistics.
* Manage special projects as agreed with the Area Operations Manager and / or Vice President of Operations.
* Implement continuous improvement initiatives.
* Ensure that the Department's KPI's are met
* Analyse the business processes to determine the appropriate manpower solutions
* Control available resources to ensure low cost levels are maintained
* Provide a high level of Customer Service and professionalism.
* Ensure that customer service procedures are followed by the team as outlined in the manual to comply with the Global SOP and safe working practices.
* Liaise with internal stakeholders and ensure services are being provided in-line with customer needs
* Investigate & recover operational problems that received from various voice of customers channels.
* Ensure that the team leaders and supervisors are reporting the daily score cards on time.
* Review & analyse the department's performance reports and set action plans for the relevant teams.
* Handle high level escalations and works towards achieving service excellence.
* Monitor's the Clearance team's performance issues reported to the Cs Gateway department and work closely with the relevant managers to resolve the issues.
* Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided accurate information on transit times, clearance delays, custom paperwork requirements and accounting with confidence at all times.
NATURE AND SCOPE
a)Reporting Relationships: Reports to the Operation Director

b)Problem Solving: Gateway manager must manage the team under pressure,
lead by example & find solutions for customers.
Gateway Manager must be able to work effectively with all internal and
external stakeholders to resolve issues.
c) Decision Making: Gateway manager would be required to act and take
decisions for inbound shipments under any mode of clearance on Dutiable
shipments also acts with as one culture to support all stakeholders.
d) Planning and Organizing: sets clear and realistic goals and objectives.
Establishes a course of action and a sequence of steps to ensure that
activities and objectives are efficiently achieved. Is structured with good
personal organization. Schedules time effectively and uses efficient work
methods and tools.
e) Decision Making: Makes timely and appropriate choices based on accurate
analysis and experience. Uses sound judgement even in conditions of
uncertainty. Anticipates impact of decisions and plans how to manage risk.
f) Competency Segment 'Personal'
Influencing: Persuaded others of the value of an approach or idea. Gains
commitment and support and gets others to willingly take actions.
Communication: Provides both verbal and written information in a timely,
clear and concise manner. Expresses ideas effectively, adjusting style, tools
and mode to the needs of others. Listens attentively and summarizes or asks
questions, when needed, to clarify information.
Commitment to Excel: Challenges self and other to exceed standards and
achieve extraordinary results, striving for best in class. Is not easily
deterred when obstacles or delays are encountered.
Competencies
Competency segment 'Business'
Planning & Organizing: Sets clear and realistic goals and objectives.
Establishes a course of action and a sequence of steps to ensure that
activities and objectives are efficiently achieved. Is structured with good
personal organization. Schedules time effectively and uses efficient work
methods and tools.
Decision Making: Makes timely and appropriate choices based on accurate
analysis and experience. Uses sound judgment even in conditions of
uncertainty. Anticipates impact of decisions and plans how to manage risk.
Customer Orientation: Is focused on identifying and understanding each
customer 's needs. Expresses and acts on the desire to assist customers in an
efficient and friendly manner.
Competency segment 'Leadership'
Developing People: Facilitates the development of others through personal
involvement in coaching, mentoring and sponsorship. Creates an environment
that fosters learning, growth and development to improve DHL's capability to
achieve the strategic vision.
Building and Leading Teams: Knows the talent needs of the team. Attracts
and develops the people who can meet those needs. Encourages effective
cooperation among team members and between teams. Inspires team spirit and the
commitment to achieve high standards of performance.
Competency segment 'Personal'
Influencing: Persuades others of the value of an approach or idea. Gains
commitment and support and gets others to willingly take action.
Communication: Provides both verbal and written information in a timely,
clear and concise manner. Expresses ideas effectively, adjusting style, tools
and mode to the needs of others. Listens attentively, and summarizes or asks
questions, when needed, to clarify information.
Commitment to Excel: Challenges self and others to exceed standards and
achieve extraordinary results, striving for best in class. Is not easily
deterred when obstacles or delays are encountered
Expected years of experience*
‎5 years of experience (minimum) in the Operations environment & ‎3 years
(minimum) of managing people.

OUR OFFER

• Strong career support in an international environment.


• Great culture and colleagues.


• Multifarious benefit programm.
  Do you see a personal challenge in these versatile and responsible tasks? Then
  apply now!

We look forward to receiving your application!