About Xerox Holdings CorporationFor more than ‎100 years, Xerox has continually
redefined the workplace experience. Harnessing our leadership position in
office and production print technology, we’ve expanded into software and
services to sustainably power today’s workforce. From the office to industrial
environments, our differentiated business solutions and financial services are
designed to make every day work better for clients -- no matter where that
work is being done. Today, Xerox scientists and engineers are continuing our
legacy of innovation with disruptive technologies in digital transformation,
augmented reality, robotic process automation, additive manufacturing,
Industrial Internet of Things and cleantech. Learn more at xerox.com and
explore our commitment to diversity, inclusion and belonging.We're an industry
leader that's rapidly growing our Technical Services division and have an
immediate need for professional onsite service technicians to delight our
customers.
Primary Responsibilities:
Offer outstanding service to our clients. Manage call resolve issues in
accordance with customers Service Level Agreement (SLA) in order to manage
customer relations and optimize customer satisfaction.
Use electro-mechanical skills to repair devices. Xerox provides training by
certified instructors, as well as online and in-house training.
A good foundation of electrical and mechanical knowledge will help you learn
our industry quickly.
Take responsibility for customer satisfaction by serving as the primary
customer contact and providing all maintenance, production, and supply
inventories of assigned equipment
Provide appropriate communication, support, and interface to on-site client
base as to equipment status and availability and engaging the support of other
Xerox personnel as required.
Deliver customer training on assigned products to improve end user knowledge
of equipment functionality
Skills and Qualifications:
* Electro-mechanical experience includes using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
* Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "‎10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
* This is an extremely active position that requires the ability to lift ‎50 pounds, walking, standing, squatting, bending, and driving for over ‎50% of the workday. Safety is our top priority especially around electrical components.
Job Requirements
* Bachelor degree of Engineering (Mechatronics) from a reputable university.
* ‎0-‎2 Years of working experience. Preferred experience in IT, service delivery projects and client interaction experience.
* Strong communication and problem-solving skills.
* Customer Service oriented with good interpersonal skills.
* Good command of English.
* Proficiency in basic computer applications.
* Knowledge and experience in dealing with printing technology.
* Role model in personal behavior and performance standards.
* High technical level of handling hardware and software support
Here’s what success looks like in the first ‎60 days:
You have successfully navigated through our new hire training and completed
the technical training courses which have set you up for success in the
following categories:
* Comprehensive understanding of our company and customer service culture
* Clear expectations in reference of call load, territory alignment and client satisfaction
* Thorough knowledge base of the equipment and inventory needs to support your territory
* Able to actively and correctly complete service calls independently.
Additional Benefits:
* Substantial growth opportunities for future career development within a supportive and collaborative company culture
* Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching
* Paid time off, plus holidays and personal days
Xerox is an Equal Opportunity Employer and considers applicants for all
positions without regard to race, color, creed, religion, ancestry, national
origin, age, gender identity or expression, sex, marital status, sexual
orientation, physical or mental disability, use of a guide dog or service
animal, military/veteran status, citizenship status, basis of genetic
information, or any other group protected by law. Learn more at www.xerox.com
and explore our commitment to diversity and inclusion! People with
disabilities who need a reasonable accommodation to apply or compete for
employment with Xerox may request such accommodation(s) by sending an e-mail.
Be sure to include your name, the job you are interested in, and the
accommodation you are seeking.
© ‎2020 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design®
are trademarks of Xerox Corporation in the United States and/or other
countries.

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Ref#: ‎20021173
Job Type: Full-time