Service Engineer S1

At Tetra Pak we commit to making food safe and available, everywhere; and we
protect what's good - protecting food, protecting people, and protecting the
planet. By doing so we touch millions of people's lives every day. And we need
people like you to make it happen.

Job Summary

Develop the understanding and knowledge of the Service Engineer role in Tetra
Pak by executing preventive & corrective maintenance; analysing and
correcting technical issues with focused in customer's operation efficiency;
and participating in installation events.

What you will do

• Execute preventive maintenance activities in line with global Tetra Pak standard procedures and reinstate equipment into production environment according to defined expectations


• Execute analysis, restore basic conditions or troubleshoot to resolve electro-mechanical and automation issues (including HW, SW, Network) in connection with the Remote Support . Conduct systematic root cause analysis of problems to enable permanent resolution. Promptly report and mange all discovered Technical Issues according to the QTIM process and, when needed, escalate to next appropriate level in a timely manner providing a proper PSM to ensure rapid resolution.


• Execute Disassembling and mechanical assembling of Capital Equipment at customer sites according to the Tetra Pak process


• Perform production support / breakdown on customer site


• Execute installation of relevant Electromechanical upgrade kits according to procedures and reinstate equipment into production environment according to defined expectations.


• Conduct Operator relevant customer training, physically or remotly


• Participate proactively to contribute with opportunities and ideas to the S(K)AM regarding business development of the customer.


• Follow-up Operationally the contracts leading, take decisions with the SAR & SKAM to manage proactively the outcome of the contract (profitability and/or performance)


• Promote a safe working culture in the team and Execute all work in accordance with Tetra Pak and Customer safety regulations and requirements.


• Execute all work in accordance with Tetra Pak standards and requirements regarding product quality and food safety. Escalate all discovered food safety, quality assurance and regulatory issues.


• Lead the daily contact and operational relationship with your designated customer contact


• Comply with all reporting requirements in an accurate and timely way. Distribute reports according to existing procedures and ensure that proper handover is done.


• Act as an ambassador for Tetra Pak at all times, ensuring good working relationships with the customer and Tetra Pak colleagues and that Tetra Pak's reputation is sustained

We believe you have

• University Bachelor in automation, electrical or mechanical engineering or equivalent


• ‎2+ years experience in Installations, maintenance and/or service work.


• Can independently deliver preventive maintenance, installation tasks and rebuilding kit installations.


• Example of previous positions: Service Engineer from another company, Maintenance Engineer, Installation and Commissioning Engineer


• FMCG Background in a similar domain will be preferred
  We Offer You


• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape


• A culture that pioneers a spirit of innovation where our industry experts drive visible results


• An equal opportunity employment experience that values diversity and inclusion


• Market competitive compensation and benefits with flexible working arrangements

Apply Now
If you are inspired to be part of our promise to protect what's good; for
food, people, and the planet, apply through our careers page at
https://jobs.tetrapak.com/.
This job posting expires on 19th December, ‎2022
If you have any questions about your application, please contact Zoiya
Hafeez