MEA Associate Medical Information

Responsibilities
Collaboration & Management
* Lead/contribute to local/regional Medical Information projects and initiatives as assigned
* Provide onboarding/training for Medical Information vendors, external partners and internal field force as assigned
* Collaborate with cross functional partners on shared goals and activities
Resources & Planning
* Maintain local content repositories, including content for Call Center
* Analyze Medical Information content needs & provides input to GCCLT
* Adapt and maintain local/regional content per local/regional requirements
* Report on trends/insights for assigned product(s)
* Identify opportunities to increase business capability, efficiency and effectiveness
Performance & Compliance
* Respond to escalated enquiries in compliance with regulations and company SOPs/guidelines, including performing literature searches and timely triage of AE/PC
* Facilitate expanded access requests as appropriate
* Assist with ensuring target service levels (enquiries, efficiency, quality, content) and customer expectations are met for Contact Center
* Maintain and apply knowledge on regulations and codes affecting Medical Information
* Maintain and expand product and TA knowledge
Accountabilities
* Support Contact Center operations and management (if applicable)
* Local/Regional Medical Information Lead for one or multiple products
* Handling escalated enquiries from Contact Center
* Oversight of functional projects/initiatives
Minimum Requirements
* Bachelor Degree in Pharmaceutical Sciences, MD, or BSc or local equivalent
* Minimum ‎2 years working experience
Preferred Requirements
* At least ‎1 year of experience in Medical Information
* Direct clinical experience (eg. pharmacy, nursing, medicine)
* Fluency in French is an advantage
* Excellent verbal and written communication skills
* Strong attention to detail
* Ability to handle multiple tasks and competing priorities
* Demonstrated time management skills
* Ability to work in a team environment and/or independently as needed
* Solid skills in conducting comprehensive literature searches and in critically appraising scientific literature
* Sound working knowledge of ethical, legal and regulatory guidelines and requirements applicable to medical affairs activities
* Experience in the biopharmaceutical industry and/or strong knowledge of the pharmaceutical drug development process
* Proficient in Outlook, PowerPoint, Excel, Word software programs, CRM Databases
Competencies
* Proficient language skills (comprehension, speaking, reading and writing) in English and local language
* Strong organizational skills
* Excellent interpersonal skills
* Outstanding computer and keyboarding skills (proficient in Office)

Join Us
If you're seeking a career where you can truly make a difference in the lives
of others, a career where you can work at the absolute forefront of
biotechnology with the top minds in the field, you'll find it at Amgen.
Amgen, a biotechnology pioneer, discovers, develops and delivers innovative
human therapeutics. Our medicines have helped millions of patients in the
fight against cancer, kidney disease, rheumatoid arthritis and other serious
illnesses.
As an organization dedicated to improving the quality of life for people
around the world, Amgen fosters an inclusive environment of diverse, ethical,
committed and highly accomplished people who respect each other but compete
intensely to win. Together, we live the Amgen values as we continue advancing
science to serve patients.