Role Purpose:

The Customer Demand & Transformation Chapter within the VBTS organisation
focuses primarily on driving continuous improvement of operational processes,
tools and team effectiveness activities supporting the transition to more
agile ways of working and improving the overall efficiency of the VBTS
organisation. In addition, the team works on new transformation initiatives,
supporting the business readiness and adoption of new products and services
into the VBTS Chapters.
The Customer Demand & Transformation Chapter will also act as the owner of all
types of demand requests into VBTS, whether for customer facing or non-
customer facing activity. The VBTS Demand sub-chapter team will ensure that a
holistic view of demand is consolidated to enable forecasting of resource
requirements and capacity planning activities for short term and longer-term
demand. The team supports the VBTS Squads and Chapters by ensuring demand
activity is qualified, managed and allocated to the right Squad, looking at
the best available resource with the right skills to support the customer
demand requirement.
The Demand Analyst is responsible to manage demand capture and demand
fulfilment within VBTS through the entire demand process from presales through
to delivery. This includes ensuring that all demand requirement information is
available in VBTS systems and meets expected criteria to progress through the
opportunity and delivery lifecycles. The role engages with internal business
stakeholders across the Sell, Build and Run domains, as well as supporting
VBTS stakeholders such as Tribe Leads, Squad Leads and Chapter Managers. This
will include managing regular demand meetings and reviewing demand data to
provide high-level data insights to support efficient capacity planning and
resource allocation. The role is flexible and manages the new demand triage
process, supporting timely resource allocation within the Squads, and the
execution of different demand and presales governance tasks within the demand
lifecycle process. The Demand Analyst may also get involved in supporting any
transformation or continuous improvement work required for the demand process
to operate efficiently in a consistent process, providing insight and offering
up improvement suggestions.
Some understanding of presales, demand and delivery processes, associated
procedures and their importance to the business is helpful, as the role works
closely with all VBTS stakeholders. The Demand Analyst must be flexible and
able to adapt to varying workloads with potential peaks and troughs.

Key accountabilities and decision ownership:

• Manage the opportunity demand lifecycle from new intake qualification through to customer delivery, ensuring that all demand is fulfilled by the right team within VBTS


• Provide holistic demand requirements into the Chapters, Tribes and Squads including resource recommendations and prioritisation, to ensure that all demand into VBTS can be captured and managed centrally


• Ensure that digital tools are correctly set up to record allocated resource names, forecasted effort and actual utilisation to support demand planning reporting


• Provide basic data analysis, reporting and insights around demand, capacity and resource allocation activities to support VBTS teams including:
  o DB planning
  o Opportunity performance metrics and bid compliance
  o Squad capacity
  o Demand trends

Core competencies, knowledge and experience:
* AT least ‎2 year of experience in Projectized organizations
* Basic understanding of presales, demand and delivery processes ; and VBTS tools
* Able to do basic data analysis to provide useful high level data insights and reporting
* Good communications skills and relationship management skills, able to multi-task and prioritise workload
* A collaborative team player able to work across multiple functions, locations, cultures and with VBTS internal stakeholders
Must have technical / professional qualifications:
* University degree and professional experience in an international environment, preferably Telecommunications or Managed Services companies
* PMO skills
* Excellent English written and spoken
* Good Excel and Power Point skills, Power BI experience preferable

Key performance indicators:

• Accurate forecasting of capacity requirements and potential resourcing issues


• Set up and maintenance of demand management tooling to ensure all types of resource utilisation activity is captured and progress is kept updated


• Efficient management of demand to ensure fulfilment to meet customer timescales

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