Job Number 22190944
Job Category Food and Beverage & Culinary
Location The Nile Ritz-Carlton Cairo, 1113 Corniche El Nil, Cairo, Egypt,
Egypt VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Take room service orders over the phone. Answer questions on menu selections,
and check with kitchen staff. Answer guest questions or concerns regarding the
origin, vintage, and style of various wines. Place and log call back for room
service order. Notify guests and management of delays in service delivery.
Communicate additional meal requirements, allergies, dietary needs, and
special requests to the kitchen. Maintain cleanliness of work areas throughout
the day. Record transaction in MICROS system at time of order. Complete all
closing reports, including MICROS reports. Process all payment methods.
Follow all company and safety and security policies and procedures; report
accidents, injuries, and unsafe work conditions to manager; and complete
safety training and certifications. Ensure uniform and personal appearance are
clean and professional, maintain confidentiality of proprietary information,
and protect company assets. Welcome and acknowledge all guests according to
company standards, anticipate and address guests' service needs, assist
individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others, and support team to reach common goals. Ensure
adherence to quality expectations and standards. Stand, sit, or walk for an
extended period of time. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us, the experience stays with them. As the premier worldwide provider of
luxury experiences, we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.
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