A Food and Beverage Order Taker affects every Guest experience with ours
restaurants, bars, room service, banquets, and in-hotel cafes. We always
deliver an experience that will exceed our Guests' food, beverage, and
culinary expectations.
What will I be doing?
As a Food and Beverage Order Taker, you will be responsible for upholding the
highest quality standards for the food and beverage (Food and Beverage)
operations inside of our restaurants, bars, banquets facilities, in-hotel
cafes, and to fulfill room service requests. You will work with your Team
Members to deliver a high quality service experience that exceeds customer
expectations through the following tasks:
* Receive orders and serve customer requests completely in a timely manner, including but not limited to serving as a barista or cocktail attendant/bartender, if required
* Understand menu content, any menu changes, and promotional activities
* Keep your service area clean, tidy, and well-prepared
* Efficiently manage the proper settlement of all customer accounts
* Answer Guest queries in a polite and helpful manner
What are we looking for?
Food and Beverage Order Taker serving Hilton brands are always working on
behalf of our Guests and working with other Team Members. To successfully fill
this role, you should maintain the attitude, behaviours, skills, and values
that follow:
* Friendly, positive, energetic disposition
* Committed to delivering exceptional guest service
* Motivated to learn new skills and techniques
* Smart and tidy, in appearance
* Positive and willing to participate on a team and work with a winning attitude
* Excellent communication skills in the local language
* Flexible, reliable, and responsive to a range of work situations
* Prepared to manage a variety of customer types, inquiries, and complaints
* Knowledge of alcoholic beverages and mixing of drinks
* Previous food hygiene experience
* Electronic ordering systems experience
* Cash handling experience
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century, Hilton has offered business and
leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision "to fill the earth with the
light and warmth of hospitality" unites us as a team to create remarkable
hospitality experiences around the world every day. And, our amazing Team
Members are at the heart of it all!
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