Responsibilities:
* Maintaining a positive and professional attitude toward customers at all times.
* Responding promptly to customer inquiries and according to company's rules and regulations.
* Handling customer requests through different channels and tools.
* Acknowledging and resolving customer complaints.
* Using the provided to keep records of the customer's interactions and communications.
* Communicating and coordinating with different departments efficiently as necessary.
* Providing feedback on the efficiency of the customer service process.
* Solve the customer's problems in the most efficient and professional way, keeping into consideration saving the company from losses/payouts, including the needed follow-ups and interactions with another departments.
* Ensure that the actions taken are being taken according to airlines rules/procedures as well as agency's policies.
* Ensure maximum revenue generation for the company from each transaction.
* Ensure customer satisfaction and provide professional customer support.
* Comply with the requirements of the department, including presence on the floor, breaks, dress codes, compliance rules.
* Participate in the shift's rotation, per the scheme provided by the manager.
* Regularly follow-up on the cases he/she has taken, and provide the client with all the information along the way.
* Communicate with the airlines/suppliers to get the needed waivers if applicable.
* Action cases assigned by the Team Leader / Supervisor / Manager.
Requirements:
* Bachelor degree, general education degree, or equivalent. (Must)
* Ability to manage stressed or desperate customers or upset. (preferable)
* Professional computer users or have an acceptable typing speed. (Must)
* Experience working as customer support in travel industry. (preferable)
* Fluent English speaker is a must.
* GDS experience is preferable, (Amadeus, Galileo).
* Shift flexibility. (preferable)
* Good team-player. (preferable)
* Receptive to feedback. (preferable)
Compensation:
very competitive package.
With us you will:
* Be a part of a top tier team of professionals, work on global projects that reach millions worldwide, create complex one-of-a-kind in-house products and solutions;
* Get opportunities for professional development: learn new skills with online courses, broaden your network in local and international conferences, receive mentoring;
* Enjoy our learning oriented culture: learn and exchange ideas in lectures and workshops led by your colleagues and team leaders;
* Get extra benefits for your health and well-being, organised well-being lectures and workshops to promote and support self-care, arranged office yoga class, vaccination days in the office, and much more;
* Get treated with delicacies at the office with snack days and supply of fresh fruit and delicious coffee;
* Enjoy a variety of employee discount programs and have fun at monthly internal activities and celebrations;
* Work from a spacious, modern, and well-equipped offices.
Responsibilities: * Maintaining a positive and professional attitude toward customers at all times. * Responding promptly to customer inquiries and according to company's rules and regulations. * Handling customer requests through different channels and tools. * Acknowledging and resolving …
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